Telehealth Assistant

Description

Job Summary: Professional responsible for customer service via chat and phone, providing support, updating registration data, and collaborating to enhance service excellence. Key Highlights: 1. National HealthTech reference in health and technology 2. Focus on democratizing access to healthcare 3. Customer service and relationship (differentiator) We are **TopMed!** A national reference *HealthTech* in the health and technology sector—highly adaptable, with a pioneering vision focused on democratizing access to healthcare for millions of people in both public and private sectors. Our solutions deliver technology, technical expertise, and quality. We are passionate, empathetic, dynamic, and integrity-driven. If you identify with us, join TopMed and make a difference in people's lives! **Responsibilities:** * Provide customer service via chat and phone, assist users, and provide information about services including: + Registration data updates + App support and troubleshooting + Clarifying inquiries * Use systems to log interactions and update user registration data; * Collaborate and engage with the TopMed team to continuously improve and promote service excellence for users. * Stay updated on the latest news and trends in the Technology/Innovation sector. **On-site Work Location:** Rua Sebastião Furtado Pereira, nº 60, 10th floor \- Tower II \- Barreiros, São José \- SC, 88117\-400 **Work Schedule:** Rotating 6x1 shift \- 6h20 daily (one day off per week and one Sunday per month \- depending on the schedule, may work Saturdays and Sundays) **Available Shifts:** VERIFY WITH RECRUITER Requirements: Completed High School; Microsoft Office Suite; Computer literacy. **AVAILABILITY TO WORK ON A 6X1 ROTATING SCHEDULE** **Preferred Qualifications:** Experience in customer service and relationship management; Prior experience in healthcare-related environments; Benefits ✅ Attendance bonus: 1 basic food basket 24-hour Health Assistance In-person Health Assistance TelaPet Pet Care Service ️ Meal/Voucher Allowance Transportation Allowance Massage Chair ️ Life Insurance Fruit Day ️ WellHub – Gym Incentive Program ️ Discount Club Medication Reimbursement SESC and SENAC Benefits