Sales Consultant

Description

Job Summary: Manage and monitor the health of the customer portfolio, ensuring development, engagement, and success, while acting as the voice of the customer to improve services. Key Highlights: 1. Manage and monitor the health of the customer portfolio 2. Act as the voice of the customer, bringing feedback for improvement 3. Prevent cancellations (churn) through close and proactive relationship management **Responsibilities and Duties** ● Manage and monitor the health of the assigned customer portfolio; ● Ensure customer development, training, engagement, and success; ● Identify and execute strategies for portfolio growth; ● Conduct periodic alignment meetings and performance reviews; ● Prevent cancellations (churn) through close and proactive relationship management. ● Act as the customer's voice within Gloss, bringing feedback for service improvement; ● Achieve retention, satisfaction (NPS), and revenue growth targets for the portfolio; ● Resolve issues promptly, ensuring the customer continuously perceives value in the partnership. **Requirements and Qualifications** ● Proven experience in Account Management, Customer Success, or Relationship Management; ● Track record of maintaining and growing customer portfolios; ● Knowledge of customer retention and loyalty strategies; ● Experience using CRM systems to log interactions and maintain customer history; ● Excellent verbal and written communication skills (ability to deliver impactful presentations); ● Negotiation skills focused on sustaining long-term partnerships; ● Ability to learn and effectively transfer knowledge; ● Strong data analysis skills are essential; ● Must be proficient with CRM and conversational systems, and possess sales skills via WhatsApp and phone calls. Payment: R$2\.000,00 \- R$8\.000,00 per month Benefits: * Meal allowance Work Location: On-site