Senior Process Analyst

Description

Job Summary: Join the Portobello Shop team — a globally recognized brand for innovation and design of comprehensive surfacing solutions — in an agile and dynamic environment where you design your next career step. Key Highlights: 1. Be part of the future of design at Portobello Shop 2. Design your next career step in a dynamic environment 3. Collaborate in building integrated solutions So join the **Portobello Shop** team, a global benchmark brand for innovation and design of complete surfacing solutions. We are Brazil’s largest specialized retail network, driven since 1998 by our purpose of transforming spaces and delighting people. Here, you design your next career step in an **agile and dynamic environment**. Therefore, if you’re also passionate about retail, design, and technology; motivated by outstanding delivery; and guided by customer satisfaction, this is where you belong. Come be part of the future of design at Portobello Shop! **Responsibilities and Duties** * Map, design, and update processes across partner areas, ensuring end-to-end visibility and proper documentation. * Identify improvement opportunities through process analysis, data, KPIs, and feedback from departments. * Conduct diagnostics and facilitate continuous improvement workshops focused on efficiency, quality, or experience gains. * Support process simplification and automation initiatives in partnership with technical and operational teams. * Work with departments to prioritize and implement improvements, tracking results and sustainability. * Support the development and evolution of process policies, workflows, and governance. * Collaborate with diverse teams and stakeholders to build integrated, business-aligned solutions. **Requirements and Qualifications** * Prior experience in process mapping and redesign * Experience with continuous improvement projects or initiatives such as Lean, Kaizen, PDCA, etc. * Critical analytical skills, clear communication, and collaborative work abilities. * Proficiency with mapping tools (e.g., Bizagi, Lucidchart, Miro, Visio, etc.). * Desired knowledge of performance indicators (KPIs), change management, and process automation. **Additional Information** **What we offer Portobello Lovers:** * Life insurance; * Medical and dental assistance; * Meal allowance; * Wellhub; * Profit and Results Sharing Program; * Pharmacy reimbursement; * Discount network — partnerships with various institutions; * Discount on Portobello products; * Vacation bonus; * Assistance for dependents with disabilities (PCD); * Aprende Shop — online learning platform with content and training; * Opportunity to join a market-leading company; * Regular exchanges with industry reference professionals. **Work Location:** Florianópolis We look forward to your application to become **\#portobellolover** *All our positions are also open to people with disabilities.* **SINCE 1998, WE’VE GROWN WITH ONE PURPOSE: TRANSFORMING SPACES AND DELIGHTING PEOPLE** We are Portobello Shop, the retail brand of the Portobello Group. With over 160 stores, we lead in innovation and design of comprehensive surfacing solutions in Brazil. And we don’t stop there: together, we are a global benchmark in the industry. Our mantra — “**We live retail, delight customers, and are driven by data**” — keeps us moving amid challenges and opportunities. This is how we shape the future of design: offering a free space where our teams can make a difference. United by our desire to delight, **we bet on diversity of people, ideas, and cultures to create with excellence** while growing together. So, if you’re also passionate about design, innovation, and technology; motivated by outstanding delivery; and guided by customer satisfaction, this is where you belong. Here, you design your next career step. \#PortobelloShop \#PortobelloLover \#FuturodoDesign