Support Technician

Description

Job Summary: This Junior Support Technician position involves providing technical support and assistance to users, maintaining the IT environment, and supporting hardware and network operations to resolve incidents. Key Highlights: 1. Remote and on-site technical support and assistance to users 2. Hardware, network, and operating system support 3. IT asset control and documentation **Junior Support Technician \| Braga IT** Since 1999, Braga IT has delivered customized solutions to companies across diverse sectors. We are seeking a **Junior Support Technician** to join our team and provide user support and maintain the IT environments of our clients. **Responsibilities:** * Provide remote and on-site technical support and assistance to users; * Install and configure Windows operating systems; * Configure corporate email accounts and network printers; * Open, track, and update service tickets; * Provide basic hardware support (desktops, notebooks, printers, and peripherals); * Support networks (TCP/IP, DNS, DHCP, Wi\-Fi, and cabling); * Control and document IT assets; * Assist in analyzing and resolving incidents within established timeframes. **Requirements:** * Basic knowledge of hardware; * Knowledge of Windows installation and configuration; * Basic knowledge of networking; * Proficiency with Microsoft Office and corporate tools; * Basic knowledge of Active Directory and access permissions; * Experience configuring corporate email and network printers; * Familiarity with information security and antivirus solutions. Compensation: R$2\.557,59 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site