Collections Assistant

Description

Job Summary: Professional responsible for collecting from delinquent cooperative members, negotiating payments and providing support, as well as assisting in credit analysis. Key Highlights: 1. Expertise in credit recovery and negotiation with cooperative members 2. Support to cooperative members for clarifying billing-related questions 3. Opportunity to work in a credit cooperative environment **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Conduct collections from delinquent cooperative members via telephone, e\-mail, and other communication channels. * Negotiate payment terms and methods, seeking the best solution for both the cooperative member and the cooperative. * Maintain control and records of all collection activities, updating the system with relevant information. * Assist in credit analysis for new cooperative members by reviewing payment history and other relevant information. * Provide support to cooperative members, clarifying questions regarding invoices, bank slips, and other billing-related matters. **Requirements:** * Currently pursuing a bachelor's degree in Business Administration, Accounting, Economics, or related fields * Experience in credit recovery * Knowledge of negotiation techniques * Proficiency with computer tools (Excel, Word, management systems) **Preferred Qualifications:** * Experience in financial institutions or credit cooperatives * Certification in collections and negotiation techniques * Knowledge of collections legislation and consumer rights * Ability to handle delinquent customers **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Education allowance, Special occasion celebrations, Day off, Gympass, Profit-sharing program, Private pension plan, Training programs, Life insurance, Meal and/or food allowance, Transportation allowance, Uniform