Customer Support Assistant

Description

Job Summary: Responsible for customer and lead support and qualification, financial communication, and record maintenance for an events company. Key Highlights: 1. Customer and lead support via WhatsApp 2. Marketing contact qualification 3. Financial communication with couples ABOUT THE COMPANY An events and wedding company. Recognized for delivering exclusive experiences and high-standard service, the venue hosts sophisticated celebrations and events in a charming natural setting. The team values excellence in service, attention to detail, and humanized client relationships. RESPONSIBILITIES Provide customer and lead support via WhatsApp; Filter and qualify contacts from the marketing agency; Forward qualified leads to the support team; Handle financial communication with couples; Maintain up-to-date records in spreadsheets and digital tools. REQUIREMENTS Proficiency in computer applications (Excel); Residence near Lagoa da Conceição or easy access to the area; Experience in customer service. SCHEDULE AND LOCATION Monday to Friday, 1:00 PM to 6:00 PM, with occasional Saturday availability (rotating schedule based on demand); Located at Lagoa da Conceição \- Florianópolis \- SC.