Customer Success Analyst/Support - Manaus

Description

Job Summary: We are seeking a Customer Success (CS) Analyst focused on Customer Success to support the Customer Service team by clarifying inquiries and ensuring customer satisfaction. Key Highlights: 1. Focus on Customer Success and continuous improvement 2. Environment of constant digital transformation and innovation 3. Opportunities for professional growth **Have you ever imagined working in a place undergoing constant digital transformation, innovation, and growth? PlayMais is your place.** **We are looking for a Customer Success Analyst focused on Customer Success to support the Customer Service team.** **Responsibilities and Duties** * Clarify customer service inquiries related to support; * Log all customer interactions in the ticketing system; * Escalate cases to Level 2 support when necessary; * Guide and resolve customer questions regarding service usage; * Ensure customer success and handle unique service interaction requirements; * Identify process improvement opportunities to enhance customer service; * Be available for customer and service team contact during business hours; * Report operational failures and qualitative and quantitative performance indicators; **Requirements and Qualifications** **For this position, you must meet the following requirements:** * Completed high school education; * Strong communication skills; * Ability to handle conflict resolution; * Clear and accurate pronunciation; * Proactivity; Patience; Commitment; Desire for knowledge; * Skills in continuous improvement and process review; **The following qualifications are considered advantageous:** * Experience in telecommunications or service industries. **Additional Information** **What else you need to know:** * Work schedule: 6 hours per day (6x1); * This is an on-site position located in Manaus — therefore, candidates must reside in the area of operation. **Benefits:** * Meal voucher or food allowance; * Partial medical assistance; * Training programs and growth opportunities; * Transportation allowance. Our group was founded on a shared vision among several entrepreneurs who refused to accept paying high prices for high-quality internet connectivity. From that idea, they launched Action and PlayMais Fibra. Since then, we have worked diligently to serve our customers in the best possible way. Action and PlayMais are companies licensed by Anatel to provide Multimedia Communication Services throughout Brazil. Our motto is believing it is always possible to deliver high-speed, high-quality internet access at significantly lower costs than those found in the market. Using only Anatel-certified equipment across our infrastructure, we maintain a specialized technical team capable of guaranteeing the quality of services we provide. ### **MISSION** To provide our customers with high-quality internet access supported by exceptional customer service. ### **VISION** To be recognized as the leading internet service provider in Amazonas. ### **VALUES** * Honesty. * Transparency. * Innovation. * Appreciation. ### **BELIEF** We believe in Jesus Christ as the sole and sufficient Savior.