Level 1 Support Technician

Description

Job Summary: First-level support and assistance, including incident registration, request logging, and ticket tracking, aiming for remote resolution or triage to higher support levels. Key Highlights: 1. First-level support with in-person, telephone, and email assistance 2. Incident registration, ticket tracking, and triage 3. Remote resolution of requests based on established procedures **First-level support** \- In-person, telephone, email, or other web-based tools for incident registration, request logging, ticket tracking, information requests, complaints, or inquiries, with possible timely and remote resolution of requests based on standardized procedures. In addition, ticket triage for escalation to subsequent support levels when resolution is not possible. Shift \- 8:00 AM to 12:00 PM Minimum Education: High School (Secondary Education) Desired Qualification: *High School (Secondary Education)