Documentation & QA Analyst

Description

Job Summary: We are seeking a professional to ensure our software products are thoroughly tested, validated, and clearly and accessibly documented, fostering a culture of organization and knowledge sharing. Key Highlights: 1. Primary focus on technical and user documentation 2. Involvement in functional software testing (QA) 3. Internal knowledge management and organization We seek a professional to ensure our software products are thoroughly tested, validated, and—above all—clearly, comprehensively, and accessibly documented, whether in technical format, user format, manuals, videos, or any other required format. You will also be responsible for organizing and structuring our internal knowledge repository, promoting a culture of organization, quality, and knowledge sharing across the company. 1\. Documentation (Primary Focus) * Produce, review, and maintain various types of documentation: technical, user-facing, manuals, guides, FAQs, tutorial videos, and any other supporting materials related to our systems and processes. * Translate complex technical information into clear and accessible content for diverse audiences (internal and external). * Ensure documentation is organized, version-controlled, and regularly updated. * Create and standardize templates, models, and documentation best practices. * Collaborate with Product, Development, and Support teams to identify documentation needs. 2\. QA – Functional Testing * Design practical test cases based on requirements and specifications. * Execute functional tests on products (primarily manual testing). * Identify, log, and track inconsistencies, defects, or gaps discovered during testing. * Generate evidence of executed tests and, when necessary, update corresponding documentation. * Serve as a bridge between Development, Product, and Support teams to ensure final delivery quality. 3\. Knowledge Management and Organization (Secondary Focus) * Structure, organize, and keep the company’s internal knowledge base up to date (using tools such as Confluence or similar). * Administer access permissions, templates, and governance rules for the knowledge base. * Support dissemination of technical knowledge through supporting materials and internal training sessions, promoting a culture of documentation and continuous improvement.