Job Summary: A professional to provide technical support for networks and telecommunications, including incident analysis, maintenance, participation in projects, and preparation of documentation. Key Highlights: 1. Focus on network and telecommunications technical support. 2. Participation in defining telecommunications and network solutions. 3. Preparation of technical documentation and service management. Description: * Solid experience in technical support with a focus on networks and telecommunications. * Experience in documentation, process modeling, and report preparation. * Organized, autonomous, and capable of working agilely in dynamic environments. * Strong verbal and written communication skills, with the ability to lead meetings and interact with vendors. * Analytical, critical, and proactive profile, with ease in interpreting technical requirements and translating them into actionable steps. * Desired knowledge of call center infrastructure, telemetry, M2M, automation, mission-critical environments, and change management processes. * Certifications in networking and telecommunications will be considered as a plus (e.g., Cisco, MikroTik, Fortinet, ITIL). * Provide technical support for networks and telecommunications, ensuring incident analysis and resolution. * Perform daily maintenance and operational tasks. * Participate in defining telecommunications and network solutions for corporate projects. * Support telecom service and contract management, including vendor interaction. * Prepare technical documentation, guidance manuals, and process diagrams. * Organize information discussed in meetings and convert decisions into structured action plans. * Prepare and present periodic reports to management. 2512050202181904462
João Silva
Indeed · HR
João Silva
Indeed · HR
