TECHNICAL SUPPORT TECHNICIAN - Downtown

Description

Job Summary: A professional responsible for handling support tickets, maintaining equipment, configuring networks, and providing server support, working collaboratively with the team. Key Highlights: 1. Efficiently and courteously resolve user issues 2. Perform preventive and corrective maintenance on equipment 3. Assist in server administration and data backup A technology company specializing in cybersecurity is seeking a Technical Support Technician in Niterói (Downtown). **Responsibilities:** Respond to technical support tickets and efficiently and courteously resolve issues reported by users. Record and document support requests in our ticket management system. Perform preventive and corrective maintenance on equipment such as computers, printers, and routers. Configure and administer computer networks, identifying and resolving connectivity issues. Assist in server administration, data backups, and user account management. Communicate clearly and understandably, explaining technical procedures to users with varying levels of technological knowledge. Collaborate with the technical support team, sharing knowledge and contributing to continuous process improvement. Previous experience as a Technical Support Analyst, Customer Service Specialist, IT Technician, or Technical Support Specialist may indicate suitability for some of the activities in this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Please submit your salary expectation. * Benefits will be disclosed during the interview stage. **Additional Information:** * \#UrgentOpening * Employment Type: Full-time, On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00\.