**Description:** Handling user tickets with a focus on cybersecurity incidents Serve as the focal point for user tickets and inquiries regarding topics that may compromise the confidentiality, integrity, and availability of information; Perform triage of user tickets, clarifying questions and forwarding identified cybersecurity incidents for resolution; Collaborate with other Information Security teams and departments across the company necessary for resolving user tickets, such as IT (Information Technology), Privacy, ISC (Intelligence and Corporate Security), HR (Human Resources), Legal, and INC (Corporate Integrity). Prepare a monthly activity report covering responsibilities within the scope of work, in the format defined by the Company; The Company, at its discretion, may request supplementary reports with frequency deemed appropriate. **Desired Qualifications: Demonstrated experience in:** Handling user tickets with a focus on cybersecurity incidents **Preferred Education:** Postgraduate degree in Information Security/Cybersecurity/IT **Certification:** CompTIA Security+ **Languages:** Intermediate English 2512010202191035321