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Job Summary: We are looking for a Technical Support Administrator to efficiently manage company devices, with a focus on automation, information security, and agile technical support. Key Highlights: 1. Collaborative and innovative environment with free flow of ideas 2. Professional development and growth through courses and opportunities 3. Working with cutting-edge technologies in development and infrastructure We are IPmedia! A technology startup with multiple products in the online dating market, operating for over 10 years. We are a technology-driven company passionate about breaking down geographical barriers between people through new trends and growth. In our collaborative and innovative environment, we emphasize the freedom to work from anywhere in the world or the comfort of your own home, promoting a free flow of ideas. We value the development and growth of our professionals by offering training courses and learning opportunities. We work with cutting-edge technologies, both in development and infrastructure. We are seeking a Technical Support Administrator to work remotely and ensure efficient, secure, and standardized management of company devices. This role is essential to maintaining smooth operations, focusing on automation, remote maintenance, information security, and agile technical support for the team—directly contributing to the scalability and reliability of our IT environment. Requirements: We are a small but growing technology company seeking a Technical Support Analyst to join our team. In this role, you will work closely with our Technical Support Administrator to ensure our support processes evolve as we continue to scale our daily operations. We seek a Technical Support Specialist with extensive experience in remote computer management, image deployment, remote updates, system cleanup, and reboots to join our team. The professional will be responsible for optimizing device configuration, maintenance, and security, ensuring maximum efficiency in remote equipment and IT solutions management. **Responsibilities**: * Using remote access tools such as AnyDesk, monitor, access, and maintain over 60 computers and other remote devices. * Reset and ensure cleanliness and security of remote systems, including using data wiping tools, ensuring compliance with security standards and data protection regulations. * Maintain clean and up-to-date process documentation. * Automate and manage operating system and critical software update processes, ensuring all devices remain current and protected against vulnerabilities. * Develop and maintain standard OS images and software configurations, automating deployment to new devices. * Provide remote technical support to resolve software, hardware, and network issues, ensuring business operations proceed smoothly. * Organize tickets submitted by the team and classify\-or categorize\-them, when necessary, by ticket type or service status. **Requirements**: * Prior experience in IT management, with emphasis on remote environments. * Knowledge of Microsoft Endpoint Manager (SCCM), RDP, and AnyDesk. * Experience creating and maintaining OS images (Windows, Linux, macOS). * Familiarity with security and data wiping tools, such as DBAN and Secure Erase. * Ability to manage and apply remote updates to systems and critical software. * Solid understanding of security protocols, such as VPN, firewalls, antivirus, and encryption. * Ability to work autonomously and resolve technical issues remotely with agility. **Preferred**: * Experience with cloud environments (Azure, AWS) and cloud-based management solutions. Benefits **Why join us?** * Work flexibility: Choose your workspace—be it your home office or your favorite café. * Continuous learning: We are committed to your growth. Access a variety of courses and workshops.
