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Job Summary: We are seeking a Program Manager to strategically lead the management of AMS (Application Management Services) services and Time & Material projects, serving as the single point of contact among operations, management, and the client, ensuring stability and excellence. Key Highlights: 1. Strategic leadership in AMS services and project management 2. Single point of contact between operations, management, and the client 3. Focus on operational excellence and client relationship NEORIS, now part of EPAM, is a Digital Accelerator helping enterprises take their next step toward the future. With over 20 years of experience as digital partners to some of the world’s largest companies, we have more than 4,000 professionals across 11 countries, operating with a multicultural, startup-like culture that fosters innovation and continuous learning to deliver high-value solutions for our clients. We believe diversity drives innovation. Therefore, all our opportunities are open to everyone, regardless of gender, race, age, identity, orientation, or condition. **Location:** Rio de Janeiro \- Centro **Work Model:** On-site **Job Description** We are looking for a Program Manager to serve as a strategic leader in managing AMS (Application Management Services) services and Time & Material projects, acting as the primary liaison between operations, management, and the client. This role plays a critical part in ensuring delivery stability, service governance, and direct client engagement—guaranteeing alignment, predictability, and operational excellence. **Responsibilities** * Manage AMS services and Time & Material projects with the client * Serve as the local point of contact between the client and internal teams * Lead and oversee the work of 2 Project Managers, ensuring alignment and performance * Maintain ongoing relationships with client stakeholders, ensuring clear and effective communication * Monitor deliveries, deadlines, risks, and KPIs for services under management * Support Project Managers in resolving impediments and making decisions * Escalate critical issues and drive mitigation plans when required * Ensure governance, regular review cadence, and executive reporting * Guarantee adherence to management practices, quality standards, and compliance requirements * Promote alignment among operations, management, and client expectations **Requirements** * Prior experience as a Program Manager, Delivery Manager, or equivalent role * Experience managing AMS services and Time & Material projects * Experience managing multiple projects simultaneously * Experience leading and managing Project Managers * Strong client relationship and stakeholder management skills * Experience in service governance and escalation management * Hands-on, organized, results-oriented profile * Availability for on-site work at the client’s location **Preferred Qualifications** * Experience with utility or energy sector accounts * Experience in complex corporate environments and multi-squad setups * Project management certifications (PMP, PRINCE2, Agile, or similar) **We Offer** * Meal Allowance and Food Allowance: Monthly benefits for food-related expenses, both at home and outside * Private Pension Plan: Future planning with supplementary retirement contributions * Health Insurance: High-quality medical coverage for you and your legal dependents * Dental Insurance: Comprehensive dental care with an extensive provider network * Life Insurance: Protection and security for you and your loved ones * English/Spanish Classes: Language learning incentives * Wellhub: Benefits and discounts at gyms and wellness programs * Daycare Assistance: Financial support for early childhood education expenses * Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities We invite you to learn more about us at http://www.neoris.com, Facebook, LinkedIn, Twitter, and Instagram: @NEORIS. \#LI\-KC1
