Reception Assistant - Leblon

Description

Job Summary: We are seeking proactive, results-oriented professionals to provide in-person and telephone customer service, support medical staff, and guide patients. Key Highlights: 1. Group practice with 45 years of experience in the healthcare field 2. People-centered approach and efficient management, valuing curiosity and empathy 3. Opportunity to make a difference within an ecosystem of excellence We are a group composed of brands with over 45 years of experience in healthcare, operating across the states of Rio de Janeiro and São Paulo, conducting over 456,000 consultations annually and caring for more than 100,000 patients. Our identity was built by balancing a people-focused approach with efficient management; therefore, we value professionals who are curious, empathetic, warm-hearted, trustworthy, as well as efficient, agile, assertive, results- and process-oriented. We are driven by our purpose of creating an active, pain-free Brazil—transforming healthcare relationships by offering an ecosystem of excellence to patients with musculoskeletal conditions and assisted therapy. We are undergoing transformation and seek professionals eager to be part of our story. To join us, you must identify with our core values: FOCUS ON PEOPLE ### **Our Values** **People are our DNA:** We uphold fairness in our relationships with patients, colleagues, partners, and service providers. We encourage dreams and value individuals based on their competencies. **We simplify to do things right:** We anticipate challenges and strive to perform tasks as efficiently as possible—acting immediately and in coordination, with a solution-oriented focus. **We aim higher:** We relentlessly pursue growth, value feedback, and constantly strive to deliver the best possible experience. **We empower people:** We proactively solve problems and seize opportunities, taking full responsibility for our duties without shifting it to others. If you want to make a difference, you’ve found the right place! Join us and help write our story! \#**WeAreVitus** \#**ForALifeWithoutPain** **Responsibilities and Duties** Main Activities: * In-person and telephone customer service; * Support for medical staff; * Guiding patients to appointments and exams; * Patient registration and scheduling; * Requesting procedure authorizations; * Digitizing referral forms. **Requirements and Qualifications** Mandatory Requirements: * Completed high school education; * Strong verbal fluency; * Proficiency in basic Microsoft Office suite; Desirable Requirements: * Flexible availability (occasional shift swaps); * Experience in healthcare customer service—an advantage. **Additional Information** **Location:** Leblon \- RJ **Work Schedule:** 12-hour shifts (12x36), from 8:00 AM to 8:00 PM **Benefits:** Meal/Voucher Allowance, Health Insurance, Dental Insurance, Total Pass, and Transportation Allowance Vitus Group was founded in 2019 with the goal of expanding our way of caring for and valuing our patients’ health, pursuing our purpose of creating**an active, pain-free Brazil.** We comprise brands with over 45 years of experience in healthcare. Currently, we operate across Rio de Janeiro and São Paulo, delivering over 120,000 annual consultations and caring for more than 40,000 patients. Our ecosystem comprises multiple brands distributed across three business units: Orthopedics, Assisted Therapy, and Digital Rehabilitation. Our infrastructure is designed to offer patients: consultations with an outstanding clinical team; state-of-the-art diagnostic exams; pharmacological treatments; internationally certified assisted therapy; and in-person and digital rehabilitation. **Now that we’ve shared WHAT we do, let’s talk about HOW we do it.** We are driven by our purpose of creating an active, pain-free Brazil—transforming healthcare relationships by offering an ecosystem of excellence for musculoskeletal treatment. Our identity was built by balancing a people-focused approach with efficient management; therefore, we value professionals who are curious, empathetic, warm-hearted, trustworthy, as well as efficient, agile, assertive, results- and process-oriented. To identify with us, you must recognize yourself in our values: We are a company in transformation, seeking professionals eager to be part of the history of this organization—a reference in treating patients with musculoskeletal disorders and assisted therapy. **\#WeAreVitus** **\#ForALifeWithoutPain**