Accommodation Manager

Description

Job Summary: Responsible for coordinating front desk activities, evaluating team performance, monitoring work schedules, developing guest service procedures, and analyzing accommodation data. Key Highlights: 1. Reception team coordination 2. Development of guest service procedures 3. Analysis of accommodation data * Responsible for coordinating front desk activities, * Evaluating team performance * Monitoring work schedules and conducting training needs assessments. * Developing in-person and telephone guest service procedures. * Monitoring incidents and nightly audit reports to provide necessary information to management. * Collecting departmental data and measuring accommodation performance.