APN I - RECORD

Description

Job Summary: We are seeking a motivated, empathetic, and resolutive Customer Service Agent to provide receptive customer service for RECORD, clarifying inquiries and registering requests with excellent communication. Key Highlights: 1. Receptive customer service with a focus on courtesy and efficiency. 2. Resolutive support to ensure customer satisfaction. 3. Verbal, written, and interpersonal communication skills. CUSTOMER SERVICE AGENT (APN I) \- RECORD CLIENT We seek motivated, empathetic, highly responsible, and organized professionals to join our receptive customer service team dedicated to the **RECORD** client. If you are resolutive, enjoy interacting with people, and possess excellent communication skills, this opportunity is for you! ### **Main Responsibilities** * Provide courteous, empathetic, and efficient receptive customer service to RECORD account clients. * Clarify inquiries, provide information, and register requests in systems. * Deliver resolutive support for submitted requests, ensuring customer satisfaction. * Use Microsoft Office Suite and operational systems to record and track interactions. ### **Requirements and Qualifications** * **Education:** Completed High School. * Proficiency in the **Microsoft Office Suite** (Word, Excel, Outlook). * Excellent **verbal, written, and interpersonal communication skills**. * Empathetic, patient, proactive profile with a strong sense of responsibility. * Genuine interest in customer service and a resolutive attitude. ### **Compensation and Benefits** * **Salary:** R$ 1\.621,00 * **Meal Voucher (VR) or Food Voucher (VA)** * **SESC Membership** * **Gympass** * **Work Hours and Shift Schedule** **Schedule:** 5 days on / 2 days off (with a 60-minute break) **Available Positions per Shift:** **Work Hours** **Break** **Schedule** **Positions** **08:00 to 16:12** 60 min 5 x 2 3 positions **14:00 to 22:12** 60 min 5 x 2 1 position **15:00 to 23:02** 60 min 5 x 2 1 position Minimum Education Level: High School (Secondary Education)