E-commerce Assistant | Customer Service

Description

Job Summary: We are seeking an E-commerce Assistant for customer service and operational support in a dynamic environment with a startup profile. Key Highlights: 1. Customer service operations on digital platforms 2. E-commerce operations support and monitoring 3. Dynamic environment with a startup profile We are looking for a person to work as an **E\-commerce Assistant**, focusing on customer service and platform operational support. We seek someone organized, agile, and with strong communication skills to thrive in a dynamic, startup-style environment. **Responsibilities:** * Provide customer service via digital platforms and **WhatsApp Business** * Address inquiries, requests, complaints, and compliments * Monitor orders and deliveries on websites * Interact with customers via e\-mail, ensuring response quality and timeliness * Support resolution of order-related issues * Collaborate with the team to ensure a positive customer experience * Organize and monitor e\-commerce operational tasks **Requirements:** * Prior experience in customer service * Strong written and verbal communication skills * Organizational skills and attention to detail * Proactive and adaptable personality suited to dynamic environments (startup) **Job Details:** * Employment type: **CLT** * Salary: **R$ 2\.000,00** * Performance bonus: up to **R$ 300,00** after the third month * Benefits: **Transportation Voucher** * Work schedule: **Monday to Friday (5x2\) \| 9:00 AM to 6:00 PM** Compensation: Up to R$2\.000,00 per month Benefits: * Profit-sharing program * Transportation voucher Selection Question(s): * Do you reside in Niterói and/or São Gonçalo? Education: * Completed High School (Mandatory) Experience: * Customer Service (Mandatory) Work Location: On-site