Scheduling Agent

Description

Job Summary: Vita Check-up is seeking a Scheduling Agent with excellent communication skills and a passion for customer service, focused on ensuring a smooth and efficient experience for executive check-up scheduling. Key Highlights: 1. Join a team that values efficiency and courtesy 2. A dynamic environment with opportunities for career development 3. Work at one of the country's leading health check-up centers **Do you have excellent communication skills and a passion for serving customers? Do you want to join a team that values efficiency and courtesy? Vita Check-up is looking for you!** **About the Position:** We are seeking a Scheduling Agent to join our team. Your primary mission will be to ensure that our executive clients have a smooth and efficient experience when scheduling their check-ups. **Key Responsibilities:** * **Proactive Scheduling:** Contact executives from corporate clients to schedule their check-ups. * **Reactive Scheduling:** Respond to customers who contact us via phone, email, or WhatsApp. * **Insurance Authorization:** Coordinate with health insurance providers to obtain authorizations via WhatsApp, email, phone, and dedicated platforms. * **Kick-off Meetings:** Participate in initial meetings with new corporate clients. * **Data Management:** Accurately input data into the scheduling system, register and/or confirm appointments. * **Individual Client Scheduling:** Manage scheduling for sales made by individual sales representatives (PF). * **Financial Management:** Generate Service Orders in the financial system and prepare weekly reports for corporate clients, indicating the status of scheduled appointments. **Candidate Profile:** * **Age Range:** 22 to 50 years old * **Key Attributes:** Courteous and professional demeanor, experience sending emails and using registration/scheduling systems, strong organizational skills, proactivity, excellent written and verbal communication. * **Education:** Customer service training program, or degree in Languages, Communications, or related fields. * **Interpersonal Skills:** Communicative, articulate, friendly, organized, punctual, patient, empathetic, collaborative. * **Technical Skills:** Intermediate proficiency in Microsoft Office Suite; familiarity with email automation platforms and chatbot systems. * **Professional Experience:** At least 1 year of experience in scheduling. **Why Join Us?** **Over 25 years delivering diagnostics in the healthcare field.** Vita Check-up is one of the country's leading health check-up centers, established to help individuals understand their health status and recognize the importance of preventive actions—enabling them to live longer and better. Our mission is to deliver a unique, high-quality check-up experience grounded in empathy, innovation, and human-centered care. We offer a dynamic work environment where you can develop your skills and advance your career. Join a team dedicated to transforming leads into tangible opportunities and results—with Excellence, Integrity, and Professionalism! If you're ready to take on this challenge and make a difference, submit your resume now and become part of our winning team! encedor!