**Job Description** --------------------- **This position is also inclusive for persons with disabilities (PCDs).** Responsible for tracking all dispatched, shipped, stalled, returned, or incident-related shipments, as well as the return process of Proof of Delivery (POD) documentation; formatting, sending, and receiving reports related to such tracking activities; compiling performance indicators in spreadsheets; updating cargo management systems. **Requirements and Responsibilities** ---------------------------------- **What are the requirements?** * Completed high school education * Experience in the operational process of vehicle fleet supply and collection. **Key responsibilities include:** * Assisting in tracking all shipments (dispatched, reverse logistics, stalled); * Generating pre-invoice reports and monitoring scheduling; * Updating system data (TMS); * Integrating information across departments to provide visibility into potential bottlenecks and issues; * Ensuring shipment traceability and implementing corrective actions to guarantee appropriate service delivery; * Assisting in cargo incident and/or claims processes; * Supporting internal and carrier-related POD return and control procedures; * Supporting maintenance and operation of the Transport Framework and PTQ (Path to Quality), assisting operations in complying with these programs’ processes; * Supporting the carrier qualification process within the Transportation Department; * Maintaining up-to-date carrier registration documentation; * Reporting on freight rate table validity and generating reports to track pending items and registration timelines. **Benefits – What you’ll find here:** ------------------------------------------ * Medical Assistance (On-site clinic, no monthly fee, extended to dependents); * Dental Assistance (Employee plan fully covered by DHL, nationwide coverage); * Meal Benefit (Meal voucher or company cafeteria, depending on location); * Transportation Benefit (Transportation voucher or shuttle service, depending on location); * Annual Profit-Sharing Program (PPR) (target: 70% of monthly base salary); * Life Insurance; * Gympass (Nationwide network of partner gyms); * Discount Club (Promotional discounts across multiple categories). **About DHL** --------------- **Connecting people, improving lives.** Join DHL and access essential daily benefits—designed to safeguard your security, health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences that challenge you daily. This will be more than just another job—it’s your chance to positively impact both the environment and the people inside and outside DHL. As a global company, we value our employees’ diversity as a true strength—and this strength can only be harnessed if everyone feels genuinely able to be themselves every day, regardless of ethnicity, religion, sexual orientation, gender, disability, or any other personal characteristic. That’s what we mean by inclusion. **Diversity is our strength.** **Being DHL means maximizing your capabilities.**