Job Summary: Join a team that breathes technology and innovation, providing incident support while ensuring customer satisfaction with agility and strong relationships. Key Highlights: 1. Join a successful team that values strong relationships 2. An environment immersed in technology and innovation 3. Focus on innovation, efficiency, and results Hi, how are you? If you are a connected individual, driven by challenges, and understand that relationships form the foundation of digital transformation — this is your moment to join a successful team that values strong relationships! Here, we breathe technology and innovation — come join us! **Responsibilities and Duties** * Log and escalate calls at the Service\-Desk center; * Provide incident support related to hardware, operating systems, and customer applications within predefined timeframes; * Review, develop, and update solutions for the knowledge base; * Ensure adherence to agreed-upon response and resolution timeframes for service requests; * Follow security guidelines for unlocking and resetting corporate system passwords; * Identify, via query, service requests that remain unaddressed and whose response deadlines have already expired, alerting the responsible technician about pending items. **Requirements and Qualifications** * Bachelor’s degree (in progress or completed), preferably in Data Processing, Information Systems, Computer Science, or Networking. * One year of experience as a support technician. * Technical English for reading. * Basic certification in the field of expertise. **Additional Information** Interested? Then come discover our benefits: * Health and Well\-being: **Birthday Day Off**, **Wellz**, an innovative Mental and Emotional Health solution, **Unit**, for financial well\-being. And of course, we must not forget our partnership with **Wellhub**. * Benefits: **Meal and/or Food Allowance**, **Medical Assistance**, **Dental Assistance**, and we offer **Life Insurance**. * Mobility: **Transportation Allowance or Fuel Assistance**. * Education: Discounts at partner educational institutions and **English** as professional development. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of enterprises, focusing on innovation, efficiency, improvements, and results in its deliveries. **OUR VALUES** **Strong Relationships:** embedded in our culture, strong relationships drive great achievements. **Trust:** we believe in the bonds we build. Our partnerships are founded on transparency and credibility. **Sense of Urgency:** we strive to deliver the best outcome in the shortest possible time.
João Silva
Indeed · HR
João Silva
Indeed · HR
