Job Summary: A professional to monitor patient care, analyze reports and indicators, attend to patients and their families, manage complaints, and address social conflicts. Key Highlights: 1. Patient and family care and monitoring 2. Analysis of management reports and operational indicators 3. Customer satisfaction management and social intervention in conflicts **Requirements**: Bachelor's degree in Social Work. Valid registration with the Regional Council of Social Work (CRESS). **Responsibilities**: Monitor patient care activities and incident resolution; Attend to patients and their families when necessary; Analyze management reports (e.g., telephony, usage time, service interactions, etc.); Monitor operational indicators; Analyze results of the Satisfaction Survey; Perform related duties as required by the immediate supervisor, based on professional competencies; Conduct Welcome Meetings for new patients when necessary. Carry out social interventions in cases of conflict involving customers; Handle patient complaints and requests to health insurance providers via formal reports; Conduct analysis of the Satisfaction Survey and contact dissatisfied customers, in collaboration with the Quality and Marketing teams. Follow up on communication with family members after patient death; Conduct guided tours of company headquarters for family members when necessary.
João Silva
Indeed · HR
João Silva
Indeed · HR
