Operations Analyst

Description

Job Summary: VOAHotels is seeking professionals to join the Operations team in a dynamic and continuously learning environment, aiming to revolutionize the hotelier experience. Key Highlights: 1. Be part of an impactful project 2. Work in an informal environment 3. Learn and work with cutting-edge technologies We are ***VOA Hotéis***, a startup born from the dream of professionalizing and guiding independent hoteliers across Brazil. ***VOA Hotéis*** has openings in the ***Operations*** area. We seek individuals who align with our cultural fit and are willing to thrive in a dynamic, fast-paced, continuously learning environment—and collaborate with the team revolutionizing the hotelier experience. **Day\-to\-Day Responsibilities**: * Conduct strategic meetings with hoteliers; * Monitor hotels during implementation; * Provide systemic support to hoteliers via messages and phone calls; * Manage room relocations in case of overbooking; * Manage the portfolio of hotels; * Create the hotel’s page on the VOA website and write descriptive content; * Implement sales channels; * Reduce churn. **Requirements**: * Experience in customer service; * Analytical mindset; * Intermediate Excel skills; * Negotiation skills; * Results-oriented; * Proactivity; * Owner’s mindset; * Teamwork. **Nice-to-Have (Differentiators)**: * Knowledge of Channel Manager; * Knowledge of PMS; * Commercial experience; At least 6 months of experience in hospitality and tourism. **Benefits**: * Meal voucher; * Health and dental insurance; * TotalPass; * Discounts through Swile partners; * Birthday day off; * Hybrid work model. **At VOA, you will**: * Be part of an impactful project affecting the lives of thousands of people; * Work in an informal environment that does not adhere to traditional hierarchy; * Learn and work with cutting-edge and most up-to-date market technologies; ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Excel, Negotiation, Customer Service ### **Benefits:** Health Insurance, Dental Insurance, Meal Voucher, Birthday Day Off ### **Department:** Operations