Support Consultant

Description

Job Summary: We are seeking an IT professional to lead and support the team in resolving technical incidents and problems, ensuring service quality and promoting continuous improvement in a global context. Key Highlights: 1. Leadership and support for the technical team in a global and collaborative context. 2. Driving continuous improvement of ITIL-aligned support processes. 3. Researching and evaluating new technologies for efficiency and innovation. ### **A team that drives change** We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations.### **We provoke market change** Working together across the globe, we make a world of difference. Accenture is a leading global professional services company delivering digital, cloud, and security solutions. By combining unparalleled experience and specialized skills across more than 40 industries, we deliver services in Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. When we work together, change becomes the most dynamic and powerful source of progress available to you. We are over 738,000 people, present in more than 120 countries, committed to driving innovation every day and transforming the world into a better place for people. .**Join Us – Technology** -------------------------------- We combine innovation, emerging technological capabilities, and industry knowledge to help clients innovate at scale, transform, and grow their businesses. Join a culture that encourages innovative ideas to flourish and make a meaningful impact on our clients’ businesses and our communities. Combine the best of technology and human creativity in large-scale IT and business transformation programs for global clients using the latest technologies in cloud, security, data, AI, digital, enterprise platforms, and intelligent automation. We seek an IT professional with experience in **corporate environments, technical support, Microsoft tools, and IT service management**, who can operate autonomously, apply analytical thinking, and demonstrate leadership within a global and collaborative context.**Responsibilities** --------------------- * Lead and support the team in resolving technical incidents and problems, ensuring IT service quality. * Identify technical issues, analyze scenarios, and develop appropriate and efficient solutions. * Organize, analyze, and synthesize large volumes of information, clearly and objectively highlighting key points. * Structure and present information and ideas using simple, accessible, and easy-to-understand formats. * Review and draft technical communications in Portuguese and English, ensuring clarity, accuracy, and standardization. * Drive continuous improvement of support processes aligned with ITIL best practices. * Research and evaluate new technologies that can deliver efficiency gains and innovation. * Work independently while maintaining a high level of organization, multitasking, and time management. **Requirements** -------------- * Advanced English for communication in global environments. * Fluent Portuguese for reviewing and drafting communications. * **ITIL** certification. * Experience in **team leadership**. * Strong **problem-solving** and technical analysis skills. * Excellent written, verbal, and interpersonal communication skills. * Solid knowledge of **Windows, Outlook, and Office suite**. * Advanced **Excel** knowledge, with desirable experience in **Macros**. * Knowledge of **mobile devices**. * Proven ability to work autonomously and organize effectively. **Preferred Qualifications** ---------------- * Knowledge of **macOS**. * Prior experience in global or multinational corporate environments. * Experience with process improvement and IT service management. **Work Type / Employment Terms:** * CLT (Consolidation of Labor Laws); * We seek professionals based in **Rio de Janeiro**. * Working hours: Business hours * Work mode: On-site **At Accenture, we invest in our people’s development like no other organization:** -------------------------------------------------------------------------------------------------------- Professionals with equal opportunities to grow. We encourage career progression based on merit, grounded in our core value: **Respect for the Individual**. We embrace diversity and live without distinction based on gender, race, sexual orientation, religious belief, social status, or disability. We invest in training aligned with market needs and trends. We work with the best talent, who deliver value to our clients from day one.### **Benefits:** * Health insurance – extendable to dependents * Dental insurance – extendable to dependents\* * Life insurance * Private pension plan * Meal allowance (value adjusted per region)\* * Commuting allowance / Parking allowance / Shuttle bus allowance (for on-site roles)\* * Gympass\* * Career development plan\* * Profit-sharing program (PPR) We seek candidates aligned with our company values, enthusiastic about working in a collaborative and dynamic environment, and committed to excellence and innovation in their daily work. We value competencies regardless of race, age, gender, sexual orientation, creed, disability, or political conviction. The diversity of our people is what enables us to fulfill our promise of technology and human creativity. We recognize individuals’ unique characteristics, respect differences, and invest in an increasingly inclusive environment.