Recruitment and Selection Coordinator

Description

Job Summary: We are seeking a Recruitment and Selection Coordinator to strategically drive talent attraction, development, and retention, ensuring excellence across all processes. Key Highlights: 1. Strategic involvement in recruitment and selection 2. Focus on talent development and retention 3. Innovation-driven and digital transformation-oriented environment We are part of a group redefining the future of Customer Experience (CX) and digital transformation in Brazil. Here, you will work with autonomy, deliver real impact, and have direct visibility into building our growth pipeline through 2026\.  We are looking for a Recruitment \& Selection Coordinator to strategically lead talent attraction, development, and retention, ensuring excellence in selection processes and company training programs. **Responsibilities and Duties** We are looking for a Recruitment \& Selection Coordinator to strategically lead talent attraction, development, and retention, ensuring excellence in selection processes and company training programs. **Requirements and Qualifications** Key Responsibilities: * Coordinate recruitment and selection processes across all hierarchical levels; * Approve hires and replacements in alignment with managers, analyzing opportunities and outcomes to ensure hiring accuracy; * Ensure compliance with hiring SLAs according to business and client needs; * Develop strategic programs and initiatives to broaden and diversify recruitment channels; * Lead the design and implementation of training and development programs; * Monitor Organizational Development (OD) programs, flagging areas requiring attention and improvement opportunities; * Identify training needs in collaboration with managers and employees, aligning development with competency frameworks and performance evaluations; * Track training KPIs, budgets, and outcomes to ensure budget control and action effectiveness; * Ensure adherence to departmental policies and promote best practices across teams. Ideal Candidate Profile: * Bachelor’s degree in Business Administration, Psychology, Human Resource Management, People Management, or related fields; * Solid experience in recruitment and selection, as well as training and development; * Experience working in call center environments with high-volume hiring; * Experience managing KPIs, SLAs, and talent attraction strategies; * Knowledge of group facilitation techniques, interactive exercises, and presentation methods; * Familiarity with graphology and psychological assessment tools is desirable; * Proficiency in Microsoft Office Suite; **Additional Information** Benefits: * Health insurance; * Dental insurance; * Meal allowance; * Life insurance; * Wellhub; * Partnerships with educational institutions. We seek professionals with strategic vision, leadership potential, and passion for developing people and teams! **We combine cutting-edge technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is to generate value through tangible results, leveraging digital intelligence to meet each client’s specific needs. We immerse ourselves in the challenges faced by companies pursuing innovation, modernization, and scalability—providing secure, customized solutions to accelerate their growth. We adopt a consultative approach throughout the entire journey, identifying strategic opportunities from the first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we create extends beyond delivering results. We transform how our clients operate—enhancing productivity, security, and scalability—ensuring sustainable growth and generating measurable business value.