**Process Management and Modeling:** * Map **AS\-IS** and **TO\-BE** processes; * Proficient in **BPMN 2\.0**; **Develop:** * Flowcharts; * SOPs (Standard Operating Procedures); * SIPOC; * RACI Matrix; * Value Chain; * Identification of bottlenecks, rework, and operational risks; * Redesign processes with a focus on: * Reducing operational costs; * Improving response time. **Preferred Professional Experience (**3 to 5 years of experience as a Process Analyst, preferably in:) * Health insurance provider; * Hospital; * Healthcare consulting. **Academic Qualifications:** * Business Administration; * Production Engineering; * Information Systems. **Competencies and Skills:** * Systemic perspective (clinical, regulatory, and financial); * Ability to operate across technical and operational areas; * Clear and assertive communication with: Physicians, Nurses, Customer Service, IT, Legal/Compliance; * Skill in conducting process interviews; * **Hands\-on**, structured, and results-oriented profile.