Operations Coordinator

Description

### **JOB DESCRIPTION** Responsible for coordinating, supervising, and guiding security teams to ensure compliance with established procedures and regulations. Prepares work schedules, allocates and replaces personnel according to operational needs. Monitors and controls field services through periodic visits to work posts to ensure adherence to Standard Operating Procedures (SOP) and current safety regulations. Organizes periodic training sessions to enhance and update employee competencies, evaluates team performance, and proposes actions aimed at continuous improvement. Manages the use and maintenance of security equipment—including surveillance systems, body-worn cameras, and radios—to ensure proper device operation and correct storage of collected data. Oversees control of materials, equipment, and uniforms; requests replenishments as needed; manages operational costs; and collaborates in budget preparation. Maintains frequent contact with clients to ensure satisfaction with delivered services and resolves operational issues and conflicts. Ensures compliance with labor legislation, private security regulations, and internal company policies; prepares managerial reports and provides accountability to senior management. Coordinates incident management—investigating occurrences, documenting reports, implementing corrective actions—and organizes rapid responses during emergencies. Provides administrative support by managing operational documentation, contracts, and licenses, and assists in hiring, termination, and employee evaluation processes. ### **JOB REQUIREMENTS** * Bachelor’s degree in Administration, Security Management, Engineering, Human Resources, or related fields. * Proven experience coordinating operational teams, preferably within the private security sector. * Solid knowledge of regulations and legislation related to private security and labor law. * Ability to lead, motivate, and develop multidisciplinary teams. * Capacity for planning, organization, and resource management. * Experience in cost control and preparation of operational budgets. * Familiarity with monitoring systems, security equipment, and associated technologies. * Strong verbal and written communication skills, with negotiation and conflict resolution abilities. * Availability to work flexible hours, including shifts, weekends, and holidays. * Proactivity, ability to make quick decisions, and capacity to work under pressure. * Proficiency in management tools, operational control software, and Microsoft Office suite. * Valid driver’s license (preferred, if inter-unit travel is required). ### **BENEFITS** * Meal/Voucher Allowance: BRL 37.85 per day * Transportation Voucher * 30% hazard pay ### **ADDITIONAL INFORMATION** **Employment Type:** CLT