Itaborai Network Sys Admin Job Listings

Senior Infrastructure Analyst64877705112066120

**Senior Infrastructure Analyst** ==================================== Solor Tecnologia | Rio de Janeiro - RJ | On-site Job Description What are we looking for?We are seeking a professional responsible for the administration, operation, and monitoring of IT environments, covering infrastructure, applications, and middleware. The role involves providing Level 3 technical support for incidents and service requests related to servers and systems, as well as monitoring jobs and tasks. The candidate will implement and maintain servers and applications across production, pre-production, development, and PCN environments, ensuring their proper operation. They will also analyze and approve new system versions, strictly adhering to information security and audit standards. Experience in virtualization server administration (VMware ESXi, VxRail, Hyper-V) and SharePoint is required. We seek professionals with resilience, commitment, accountability, ownership mindset, and strong teamwork skills. Responsibilities and Duties Administration, operation, and monitoring of IT environments (infrastructure, applications, and middleware).Provide Level 3 technical support for incident and service request tickets related to servers and applications.Monitor execution of jobs and tasks.Implement and maintain proper functioning of servers and applications in production, pre-production, development, and PCN environments.Analyze and approve new system versions.Comply with information security and audit requirements.Administration of virtualization servers (VMware ESXi, VxRail (HCI), and Hyper-V).SharePoint administration.Storage administration (Compellent, Pure Storage, Cisco S3260, Data Domain).Automation of routine tasks via scripts (PowerShell, Shell Script, Python).Develop strategies for service continuity, including Disaster Recovery procedures and environment policies.Handle incidents and requests in operations to meet ANS requirements.Knowledge of backup-related concepts, Veeam Backup operations, and validation of implemented backup routines.Mapping scheduled routines within the environment and ensuring their monitoring and execution in production.Apply update policies across DEV, HMG, PRD, and PCN environments to mitigate security risks.Generate and maintain documentation for client infrastructure and monitoring items.Ensure implementation and adherence to security policies, access management, and change management practices to mitigate risks to infrastructure operations. Requirements and Qualifications * Bachelor’s degree in Information Technology or related field. * Minimum 5 years of generalist infrastructure experience. * Knowledge of Linux and Windows Server operating systems; Cloud Computing in Azure and AWS environments. * VMware and Hyper-V virtualization. * Monitoring, backup, and restore tools. * Microsoft infrastructure components: MS365, DNS, DHCP, IIS, AD, NTFS file security. * Middleware configuration and operation (IIS, Apache, Tomcat, Oracle, etc.). * Basic knowledge of SQL and databases (SQL Server, Oracle, MySQL, etc.). * Exchange Server, System Center Configuration Manager, System Center Operations Manager, System Center Service Manager, System Center Orchestrator, System Center Virtual Machine Manager, Microsoft Intune, SharePoint. * Familiarity with Cisco solutions (Data Center and Routing & Switching). * Knowledge of storage administration and management concepts (arrays, RAID, LUNs, snapshots, zoning, masking, initiators, targets, etc.) is a plus. * Intermediate English proficiency. Desirable Qualifications * Experience building CI/CD pipelines (Bitbucket, CodeBuild, CodePipeline, CodeDeploy). * Knowledge of container orchestration. * Microsoft certifications will be considered as an advantage for candidates. Salary Range To be determined Employment Type CLT (Consolidation of Labor Laws) Benefits * Health and dental insurance plans with no co-payment; * VA or VR (meal/voucher allowance) of R$ 735.00; * GymPass; * MetLife life insurance; * Birthday day off; * Onhappy; * Opportunity for lateral movement between clients; * Certification reimbursement; * Referral bonus. About the Company **Solor** delivers solutions and services to enhance the availability and performance of our clients’ IT services, ensuring continuity of digital operations, protecting their businesses, and optimizing their investments. If you are an IT professional—or aspire to become one—in an innovative company with a strong DNA that respects and values its team members, this is your opportunity.

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Senior Infrastructure Network Analyst64877704549249121

Indeed

Senior Infrastructure Network Analyst

Description: What are we looking for? We seek a professional responsible for the administration, operation, and monitoring of IT environments, covering infrastructure, applications, and middleware. This role provides Level 3 technical support for incidents and requests related to servers and systems, as well as monitoring jobs and tasks. The professional executes deployment and maintenance of servers and applications across production, pre-production (homologation), development, and PCN environments, ensuring their proper functioning. They perform analysis and release of new system versions, strictly adhering to information security and audit standards. Experience in administration of virtualization servers (VMware ESXi, VxRail, Hyper-V) and SharePoint is required. We seek professionals with resilience, commitment, accountability, ownership mindset, and strong teamwork skills. Responsibilities and Duties Administration, operation, and monitoring of IT environments (infrastructure, applications, and middleware). Providing Level 3 technical support for service tickets (incidents and requests) related to servers and applications. Monitoring execution of jobs and tasks. Deploying and maintaining correct operation of servers and applications in production, pre-production (homologation), development, and PCN environments. Analyzing and releasing new system versions. Complying with information security and audit requirements. Administration of virtualization servers (VMware ESXi, VxRail (HCI), and Hyper-V). SharePoint administration. Storage administration (Compellent, Pure Storage, Cisco S3260, and Data Domain). Automation of routine tasks via scripts (PowerShell, Shell Script, Python). Developing strategies for service continuity, including Disaster Recovery procedures and environment policies. Responding to incidents and requests within operations to ensure compliance with ANS requirements. Understanding concepts involved in backup routines, operation of Veeam Backup, and validation of implemented backup routines. Mapping scheduled routine tasks within the environment and ensuring their monitoring and execution in production. Applying update policies across DEV, HMG, PRD, and PCN environments to mitigate security risks. Generating and maintaining documentation for customer infrastructure and monitoring items. Ensuring implementation and adherence to security policies, access management, and change management practices to mitigate risks to infrastructure operations. Requirements and Qualifications * Bachelor’s degree in Information Technology or related field. * Minimum 5 years of generalist Infrastructure experience. * Knowledge of Linux and Windows Server operating systems; Cloud Computing in Azure and AWS environments. * Virtualization: VMware and Hyper-V. * Monitoring, backup, and restore tools. * Microsoft infrastructure components: MS365, DNS, DHCP, IIS, AD, NTFS file security. * Middleware configuration and operation (IIS, Apache, Tomcat, Oracle, etc.). * Basic knowledge of SQL and databases such as SQL Server, Oracle, MySQL, etc. * Exchange Server, System Center Configuration Manager, System Center Operations Manager, System Center Service Manager, System Center Orchestrator, System Center Virtual Machine Manager, Microsoft Intune, SharePoint. * Knowledge of Cisco solutions (Data Center and Routing & Switching). * Understanding of storage administration and management concepts (Array, RAID, LUNs, snapshots, zoning, masking, initiator, target, etc.) is a plus. * Intermediate English proficiency. 2512210202551931078

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Infrastructure Analyst/SRE64845445707393122

Indeed

Infrastructure Analyst/SRE

Our mission is to increase trust in the digital world through intelligent solutions and human empowerment. Through our data-driven threat identification services and solutions, Clavis has been recognized as the most innovative company in the security sector, selected as an Endeavor Scale-Up company, and certified as a strategic defense company by Brazil’s Ministry of Defense. Moreover, for the sixth consecutive year, we have received the Great Place to Work® Brasil certification. We implement robust internal communication initiatives, as well as employee training and development programs. Due to our continuous and accelerated expansion, Clavis is constantly seeking new talent across diverse areas and locations. We rank among the TOP 100 Best Companies to Work for in Brazil! We care about and empower our employees through individual development plans aimed at continuous improvement. We operate transparently and encourage our employees to think and act like owners. We collaborate closely to ensure our solutions evolve interactively, delivering value to our customers. We are committed to our results and consistently leverage technology as our benchmark! Want to be part of all this? Join us! At Clavis, we believe in the plurality of ideas, respect individuality, value lived experiences, and are committed to fostering dialogue toward building a more diverse company. For our opportunities, we do not discriminate based on race, nationality, gender identity, or disability status—what matters is possessing the necessary skills for each role and having the drive to embrace challenges and learn every day. Here, you have space to be authentically yourself—free from judgment and prejudice. OUR BENEFITS We focus on delivering the best experience throughout your journey. Meal/Voucher Allowance Transportation Remote Work Allowance Health and Dental Insurance Life Insurance WellHub Clavis Academy Training Programs Certification Reimbursement Performance Bonus Infrastructure Analyst/SRE **Key Responsibilities** * Produce internal and external intelligence reports, including detailed analyses of cyber threats and mitigation recommendations. * Contribute to defining client defense strategies by providing threat intelligence–based insights. * Prepare technical and managerial reports presenting information on cyber threats and their potential impact on client operations. * Develop threat response and prevention guidance, collaborating closely with internal teams and clients to mitigate security risks. * Deliver intelligence outputs to the Threat Detection team, supporting the creation of standard detection rules for the SIEM. * Continuously monitor known threat actor groups, tracking their activities and identifying potential targeted threats. * Build customized threat profiles for client organizations, based on an understanding of their specific environments and industry sectors. * Conduct threat modeling in dynamic environments, identifying possible attack vectors and security infrastructure weaknesses. **Education and Experience** * Minimum 2 years in Information Security or at least 3 years in Information Technology. * Completed undergraduate degree in technology-related fields. **Specific Knowledge:** * Experience producing written content, both technical and executive. * Solid knowledge of threat intelligence collection, analysis, and dissemination techniques. * Experience with threat intelligence tools and SIEM platforms. **Preferred Qualifications:** * Experience in regulated environments (e.g., financial, healthcare sectors); * Certifications such as CompTIA Security+, EC-Council CTIA or CHFI, or equivalent. * Active participation in the Cyber Threat Intelligence (CTI) community. * Postgraduate studies or specialized courses in Threat Intelligence or related fields. * Experience handling information security incidents and conducting post-incident analysis. * Fluency in languages other than Portuguese. * Advanced English proficiency **Desired Competencies:** * Excellent verbal and written communication skills; * Strong analytical and problem-solving abilities; * Attention to detail; * Teamwork orientation; * Proactivity, curiosity, and commitment to continuous learning; * Adaptability and agility in dynamic environments; * Ability to collaborate effectively within multidisciplinary teams.

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Junior NOC Analyst | Infrastructure and Network Monitoring64845445378050123

Indeed

Junior NOC Analyst | Infrastructure and Network Monitoring

Description: Apply quickly via email: Requirements and qualifications: * Bachelor's degree in Information Technology or Network Engineering * Minimum 1 year of experience in infrastructure and network monitoring * Practical knowledge of SNMP, Syslog, TCP/IP, and routing protocols * Familiarity with monitoring tools such as Nagios or Zabbix * Ability to analyze logs and independently resolve incidents * Strong verbal and written communication skills in Portuguese Desirable: * Experience with Grafana, Prometheus, or Datadog * Knowledge of Bash or Python scripting for task automation * Certifications such as CCNA, CompTIA Network+ or equivalent * Experience in cloud environments (AWS, Azure, or GCP) and cloud infrastructure monitoring * Knowledge of ITIL methodologies and incident management Responsibilities and duties: * Achieve 99.9% monthly service availability * Reduce MTTR (Mean Time to Recovery) by 30% * Improve visibility of critical metrics, enabling proactive failure prevention * Contribute to infrastructure cost optimization through usage and performance reporting * Directly impact internal and external customer satisfaction, reflected in a positive NPS Work schedule: Monday to Friday – 09:00 to 18:00 Knowledge: Education: Bachelor’s degree – Systems Analysis and Development – Not specified 2512170202551921881

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Senior NOC Analyst | Infrastructure and Network Monitoring64845445398401124

Indeed

Senior NOC Analyst | Infrastructure and Network Monitoring

Description: Apply quickly via email: Requirements and qualifications: * Bachelor's degree in Computer Engineering, Information Systems, or related fields. * Minimum 3 years of experience in NOC, SOC, or IT operations. * Proficiency in monitoring tools such as Nagios, Zabbix, Grafana, or Prometheus. * Solid networking knowledge (TCP/IP, routing, switches, firewalls). * Scripting skills in Bash and/or Python for task automation. * Experience in incident management and alert handling. Desirable: * Knowledge of cloud platforms (AWS, Azure, GCP) and their monitoring services. * Certifications such as CompTIA Network+, CCNA, ITIL, or equivalents. * Experience with infrastructure automation (Ansible, Terraform). * Skills in log analysis and performance diagnostics. Responsibilities and duties: * Increase system availability to 99.9%. * Reduce mean time to recovery (MTTR) by 30%. * Improve incident quality, decreasing recurring incidents by 25%. * Contribute to customer engagement, reflected in satisfaction metrics. Working hours: Monday to Friday – 09:00 to 18:00 Knowledge: Education: Bachelor's degree – Systems Analysis and Development – Not specified 2512170202551921882

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Mid-Level Network Infrastructure Analyst | On-site | Rio de Janeiro64843748280449125

Indeed

Mid-Level Network Infrastructure Analyst | On-site | Rio de Janeiro

Experience with network analysis tools; experience with implementation and maintenance of networks (LAN, WAN, and WLAN); hands-on experience with hardware/software network configuration (routers, switches, firewalls, load balancers, servers); experience with network troubleshooting, root cause analysis, problem resolution, data collection for auditing, and preparation of technical specifications; knowledge of network protocols (TCP/IP, BGP, OSPF); and analytical capability to generate strategic insights and reports. Bachelor’s degree in IT-related fields or Engineering. Excellent command of the Portuguese language (written and grammatical), ability to produce clear, coherent, and well-structured texts. Ability to review or create technical documents, reports, or formal communications is desirable. ### **Mandatory Requirements:** * Experience with network analysis tools; * Experience with LAN, WAN, and WLAN; * Experience with network protocols (TCP/IP, BGP, OSPF); * Collaborative mindset; * Proficiency in the Portuguese language (written and grammatical). ### **Preferred Qualifications:** * Analytical ability; * Curiosity and persistence; * Hands-on experience with Linux and Windows servers.

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Senior Network Infrastructure Analyst | On-site - Rio de Janeiro64843748264322126

Indeed

Senior Network Infrastructure Analyst | On-site - Rio de Janeiro

Responsible for planning, implementing, and maintaining networks (LAN, WAN, and WLAN), as well as configuring network hardware/software (routers, switches, firewalls, load balancers, servers). Experience with network troubleshooting. Performs preventive and corrective maintenance, root cause analysis and problem resolution, data collection for auditing, and preparation of technical specifications. Leads network infrastructure projects, possesses knowledge of network protocols (TCP/IP, BGP, OSPF), and demonstrates the ability to efficiently resolve problems, strong communication skills, teamwork capability, and the ability to work under pressure. Bachelor’s degree in IT-related fields or Engineering. Excellent command of the Portuguese language (written and grammatical), ability to produce clear, coherent, and well-structured texts. Ability to review or create technical documents, reports, or formal communications is desirable. ### **Mandatory Requirements:** * Proficiency in network analysis tools; * Proficiency in implementation and maintenance of networks (LAN, WAN, and WLAN); * Proficiency in network protocols (TCP/IP, BGP, OSPF); * Experience with Linux and Windows servers; * Proficiency in the Portuguese language (written and grammatical). ### **Preferred Qualifications:** * Analytical ability; * Curiosity and persistence; * Collaborative mindset;

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Junior Network Infrastructure Analyst | On-site - Rio de Janeiro64843748215681127

Indeed

Junior Network Infrastructure Analyst | On-site - Rio de Janeiro

Experience with network analysis tools, knowledge of networks (LAN, WAN, and WLAN), knowledge of network hardware/software configuration (routers, switches, firewalls, load balancers, servers), knowledge of network protocols (TCP/IP, BGP, OSPF), and analytical capability to generate insights and strategic reports. Bachelor's degree in IT-related fields or Engineering. Excellent command of the Portuguese language (written and grammatical), ability to produce clear, coherent, and well-structured texts; ability to review or create technical documents, reports, or formal communications is desirable. ### **Mandatory Requirements:** * Experience with network analysis tools; * Curiosity and persistence; * Collaborative mindset; * Proficiency in the Portuguese language (written and grammatical). ### **Preferred Qualifications:** * Experience with LAN, WAN, and WLAN; * Knowledge of network protocols (TCP/IP, BGP, OSPF); * Analytical capability; * Hands-on experience with Linux and Windows servers.

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Senior Support Analyst (2)64843747992449128

Indeed

Senior Support Analyst (2)

Job Description: Education: * Bachelor's degree in Information Technology, Information Systems, Computer Science, or related fields (completed or in progress). Experience: * Prior experience as a Technical Support Analyst, preferably at the Senior level. * Experience providing on-site and remote support (Field Service and Service Desk). * Experience analyzing and resolving medium- and high-complexity incidents. Technical Skills: * Proficiency in hardware, equipment assembly, and maintenance. * Advanced knowledge of Windows operating systems (7, 10, 11) and Windows Server; macOS is a plus. * Networking knowledge: TCP/IP, DHCP, DNS, VLAN, VPN, structured cabling, and troubleshooting. * Experience with ticketing tools (ITSM) and ITIL methodologies. * Ability to install, configure, and update operating systems, corporate software, and security tools. * Familiarity with service and equipment monitoring. * Knowledge of root cause analysis (RCA) and analysis of recurring incidents. * Basic knowledge or experience with Active Directory (AD) — account creation and management, Group Policy Objects (GPO), permissions. Preferred but not mandatory: familiarity with asset management tools, backup solutions, corporate antivirus, and infrastructure solutions (firewalls, switches, etc.). Behavioral Competencies: * Proactivity and decision-making ability. * Strong oral and written communication skills for interacting with end users and technical teams. * Organization, attention to detail, and autonomy. * Ability to work under pressure and prioritize tasks. * Collaborative mindset and problem-solving focus. * Provide and resolve technical support tickets (on-site and remote), ensuring complete and accurate logging of incidents in the ticketing system. * Perform advanced diagnostics and resolve issues related to hardware, software, networks, operating systems, and peripherals. * Carry out installation, configuration, and updates of operating systems, corporate applications, devices, and security tools. * Monitor, perform preventive and corrective maintenance on equipment and services, and propose improvements when necessary. * Analyze recurring incidents, identify root causes, and recommend preventive actions. * Escalate critical incidents to higher support levels, maintain active follow-up until resolution, and ensure clear communication with all involved areas. * Prepare technical reports, document procedures, and contribute to the growth of the team’s knowledge base. * Support infrastructure projects and continuous improvement initiatives within IT environments. 251213020220603641

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

IT Support Analyst – IT Operations64842790494595129

Indeed

IT Support Analyst – IT Operations

### **Job Summary** We are seeking a **Mid-Level IT Support Analyst** to provide technical support to employees, ensuring efficiency, quality, and excellence in the operation of equipment and systems. This position requires expertise in diagnosing, maintaining, and supporting IT infrastructure. At FSB Holding, **your excellence builds our reputation—and vice versa**. ### **Responsibilities and Duties** * Provide on-site and remote technical support, performing problem diagnosis and resolution. * Configure and update computers, printers, peripherals, and applications. * Monitor and maintain basic IT infrastructure. * Log support requests in the ticketing system and track service response deadlines. * Prepare, configure, and deploy equipment for new employees. * Participate in internal projects and support the implementation of new technological solutions, as needed. ### **Requirements and Qualifications** * Technical or higher education degree in Information Technology fields. * Prior experience in technical support or help desk roles. * Knowledge of hardware maintenance, networking (TCP/IP and Wi-Fi), Windows 10/11 operating systems, and Microsoft Office Suite. * Strong problem-diagnosis and resolution skills, good communication, proactivity, and user relationship abilities. * Familiarity with Active Directory and monitoring tools is desirable. ### **Details** * **Location and Work Mode:** On-site – Brasília. * **Willingness to Travel:** Yes (national and international). * **English Proficiency:** An advantage. * **This position is also open to candidates with disabilities (PCD).** * **Fluig ID:** 878135

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

10449708 - Senior Technical Support Analyst647173051424021210

Indeed

10449708 - Senior Technical Support Analyst

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we’re united. We hold ceremonies to stay closer, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An organized and attentive individual. **Your day-to-day responsibilities** * Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of client platforms, and, when required, guiding and training users; * Performing requirement analysis, development, testing, acceptance, and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, installing VPN, Active Directory, and IP configuration; Performing requirement analysis, development, testing, acceptance, and deployment related to infrastructure; * **Requirements and qualifications** **Knowledge in:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications:** * Knowledge of CITRIX; * ITIL certification; * MCITP: EA or MCSE certification. **Working hours:** * ****Monday to Friday, 8:00 AM to 5:00 PM, Botafogo – Rio de Janeiro **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership partnership**, to encourage regular exercise * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and becoming part of this ever-growing team?

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Senior Level 2 Support Analyst647499931265301211

Indeed

Senior Level 2 Support Analyst

Profile: Senior Level 2 Support Analyst Scope: * LEVEL SUPPORT FOR END USERS; * KNOWLEDGE OF SERVERS (AD, PERMISSIONING) * BASIC KNOWLEDGE OF VIRTUALIZATION * BASIC KNOWLEDGE OF TELECOM Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable incident analysis and resolution, escalating them to resolver groups when necessary; Incidents related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; Provide technical support ensuring high availability and performance of customer platforms; when required, guide and train users; perform requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; Perform directory mapping, POP/Exchange email configuration, Lotus Notes configuration, profile setup, VPN installation, Active Directory configuration, IP configuration; Perform requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; -------------------------------------------------------------------------------------------------------------------------------- Address: Praia de Botafogo, 370 – 13th floor – Botafogo, Rio de Janeiro – RJ – 22250-040 Duration: Immediate start, 20 days. Working hours: 12:00 PM to 9:00 PM, Monday through Friday Position type: Full-time, Permanent (CLT), Temporary, Freelance / PJ Contract duration: 3 weeks Compensation: BRL 5,000.00 per month

BRS 3,I: Visconde de Ouro Preto I - Botafogo, Rio de Janeiro - RJ, 22250-040, Brazil

R$5,000/month

Senior Infrastructure Analyst (Field)647173052751391212

Indeed

Senior Infrastructure Analyst (Field)

Description: * Bachelor's degree in IT or related fields. * Solid experience in IT infrastructure, with proven track record in retail environments or distributed locations. * Strong expertise in Point-of-Sale (PDV) environment management and its peripherals. * Advanced knowledge of LAN/WAN networks and network asset management. * Experience supporting Windows operating systems (especially retail terminals) and local store servers. * Proficiency in backup and restoration routines for critical store data. * Manage and support store technological infrastructure (store servers, PDV workstations, fiscal/non-fiscal printers, barcode scanners, and PIN pads). * Handle Level 2 and Level 3 incidents impacting sales operations and customer service, ensuring rapid service restoration. * Coordinate corrective and preventive maintenance of IT equipment across stores, liaising with vendors and field technicians. * Perform firmware and store-specific software configurations and updates. * Administer store local area networks (LAN), including switches, Wi-Fi access points, and communication links (WAN). * Monitor and optimize connectivity between stores and the Datacenter/Cloud, ensuring stable transmission of sales data (sales, inventory, transactions). * Participate in standardization and implementation of retail-specific network security configurations (firewalls and VPNs). * Define physical and logical IT infrastructure layouts for new stores, ensuring compliance with company standards. * Implement centralized management and store asset inventory solutions. * Develop and maintain store environment documentation (network diagrams, PDV configuration manuals, troubleshooting procedures). * Draft contingency plans and operational procedures to minimize impact from store infrastructure failures. 2512050202181677078

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

IT Infrastructure Analyst647173052096011213

Indeed

IT Infrastructure Analyst

We are recruiting an IT Infrastructure Analyst seeking professional development. **Responsibilities and Duties** * On-site and remote hardware and software support for computers; * Maintenance and configuration of laptops/desktops; * On-site and remote user support; * Installation, configuration, and user creation/update in AD/Google Workspace; * Administration of physical and logical network infrastructure; * Processing and tracking of purchases and services. **Requirements and Qualifications** * Completed bachelor’s degree; * Preferred qualifications: knowledge of PFsense, UniFi, Ruckus, and Hillstone. **Additional Information** Inspira will provide: Transportation allowance; Meal vouchers; Health insurance; TotalPass. Work location: Rio de Janeiro/RJ Inspira supports a diverse environment and seeks enthusiastic individuals passionate about education, regardless of gender, race, sexual orientation, nationality, or disability. Inspira Rede de Educadores believes unified management is the catalyst for effectively transforming dreams into reality. To this end, it supports the pedagogical distinctions already guiding each local network, valuing innovative educational projects capable of ensuring academic excellence and strengthening the legacy of each school in the group through investments in people, technology, and new educational solutions tailored to the needs of our school communities. Join the Inspira Experience as part of a network that believes in the transformative power of education. If, like us, you embrace education as a pathway to a better future, you’re already part of our team!

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Senior Technical Support Analyst (1)646319167220511214

Indeed

Senior Technical Support Analyst (1)

Job Description: * Completed or currently pursuing a bachelor's degree related to Information Technology; * Native Portuguese speaker (fluent in both spoken and written Portuguese); * Intermediate English proficiency; * Minimum 3 years of experience in IT support activities; * Strong communication skills; * Installation of infrastructure (wired network); * Installation of IT equipment; * Event logging (technical tickets or service requests); * Clarification of technical, operational, or administrative queries; * Identification and resolution of technical support requests for software and hardware; * Identification and forwarding of requests for installation, upgrade, relocation, correction, and configuration of software and hardware; * Monitoring of events regarding response and resolution deadlines; * Escalation to responsible parties—including third parties—when agreed service level agreements (SLAs) are not met; * Provision of timely status updates and estimated completion times for user requests; * Handling second-level access management requests; * Maintenance of folders on file servers; * Creation of user accounts; * Permission management in Windows environments; * Permission management in systems; * If tickets cannot be resolved by the Access Team, the team must escalate and forward them to the next-level support; * Documentation of solutions implemented by specialized teams in the knowledge base for future reference. 251128020219456269

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Mid-Level Infrastructure Analyst645821723102741215

Indeed

Mid-Level Infrastructure Analyst

**We are looking for a Mid-Level Infrastructure Analyst** to be part of the next chapters of the **Most Beautiful Story in Football!** This professional will play a key role in supporting, evolving, and securing the Vasco da Gama SAF IT environment, working on both On\-Premise and Cloud (Azure/Microsoft 365\) infrastructures. Responsibilities include advanced technical support, server and network administration, corporate tools management, and active participation in improvement and digital transformation projects. Are you interested in this opportunity? Join the \#Giant! **MAIN RESPONSIBILITIES AND DUTIES** * Provide level 3 technical support, resolving high-complexity incidents and problems. * Administer physical and virtual servers (Windows Server 2022 and Linux on VMware). * Manage Microsoft 365 and Azure environments, including Exchange Online, OneDrive, Teams, SharePoint, Intune, Entra ID, Defender, and Power BI. * Participate in infrastructure projects from solution design through delivery and implementation. * Ensure security policies, access controls, monitoring, and governance across environments. * Configure and maintain Fortinet network infrastructure (firewall and switches). * Support and configure Ubiquiti wireless networks (UniFi: Cloud Key, Network Controller, Dream Machine). * Maintain videoconferencing systems up-to-date and operational. * Develop and maintain technical documentation, ensuring traceability and best practices. **EDUCATION AND REQUIREMENTS** * Bachelor's degree in Information Technology or related fields. * Minimum of 2 years of experience in level 3 support and infrastructure administration. * Knowledge of Windows Server, Linux, Microsoft 365, Azure, VMware, Arcserve UDP, and networks (Fortinet and Ubiquiti). **SKILLS** * Clear and effective communication. * Proactivity and continuous improvement mindset. * Planning and organizational skills. * Collaborative work with internal teams and vendors. * Analytical profile focused on problem-solving. **PREFERRED QUALIFICATIONS** * Certifications such as AZ\-104, MS\-500, MS\-900, ITIL, or VMware (VCP). * Technical English reading proficiency.

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Mid-level Infrastructure Analyst645553925624331216

Indeed

Mid-level Infrastructure Analyst

Description: Requirements and qualifications: Desired academic background Bachelor's degree in Computer Science Computer Networks Systems Engineering Related fields Interpersonal skills Problem-solving under pressure in production environments Excellent communication and collaboration skills Ability to work in teams and coordinate activities with other departments Task planning and prioritization Flexibility and adaptability to handle changes and unexpected situations Desirable: * Cisco certification; * Knowledge of IP telephony * Linux * Active Directory * System Center Configuration Manager * Security policies (GPO) * Cloud environment (Azure / GCP) * Trend Micro Antivirus. Working hours * Monday to Friday: 09:00 AM to 06:00 PM OBS.: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications What are we looking for? A professional with strong communication skills to convey problems and solutions, as well as organizational abilities. Desired academic background Bachelor's degree in Computer Science Computer Networks Systems Engineering Related fields Technical knowledge Operation of systems and IT infrastructure Operating systems: Windows Server and Linux Proficiency in computer networks and communication protocols Familiarity with VMware and AWS environments Administration of Microsoft Active Directory Information security and compliance practices Database administration: Oracle, Oracle Cloud Infrastructure (OCI), MariaDB, MySQL, SQL Server, MongoDB, PostgreSQL Familiarity with cloud environments: AWS, Azure, Google Cloud Platform Development of complex queries in SQL/PL\-SQL/T\-SQL and performance optimization Database performance monitoring (Oracle Enterprise Manager, SQL Server Profiler, etc.) Backup, recovery, clustering, and high availability techniques Experience in automating database administration tasks 251120020248576231

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

TECHNICAL SUPPORT ANALYST PL645277038814741217

Indeed

TECHNICAL SUPPORT ANALYST PL

**About IT UNIVERSE** We are a renowned IT market company with over 15 years of history. As an integrator of IT solutions with a broad portfolio of products and services, we operate in companies of various sizes and are present in Brazil, the United States, and Mexico. **What guides us?** * Happiness \- Promoting happiness within our company is our daily mission. Happy people live longer, are more optimistic, and work better. Happiness generates results. * Viewing our clients, partners, and employees as the main contributors to project success and company growth. * Ethical relationships bring prestige and recognition, which are the greatest assets a company can have. * We always provide the best customer service experience. * The pursuit of new technologies is a daily effort. Keeping up with market evolution is the key to delivering excellence. **Responsibilities and Duties** * Installation of infrastructure (wired network); * Installation of computer equipment; * Recording of events (technical tickets or service requests); * Clarification of technical, operational, or administrative doubts; * Identification and handling of technical support demands for software and hardware; * Identification and forwarding of requests for installation, updating, relocation, correction, configuration of software and hardware services; * Monitoring of events regarding response and resolution deadlines; * Engaging responsible parties for resolution, including third parties, when agreed service levels (SLA) are not met; * Providing relevant status updates and estimated completion times for user requests; * Handling second-level access management requests; * Maintenance of folders on file servers; * Creation of user accounts; * Permission Management in Windows Environment; * Permission Management in Systems; * If tickets cannot be resolved by the Access Team, the team must escalate and forward them to the next level of resolution; * Registering solutions provided by the specialized team in the knowledge base for future reference in subsequent support cases. **Requirements and Qualifications** * Completed or ongoing higher education (related to Computer Science); * Native Portuguese (Fluent in speaking and writing); * Intermediate English; * Minimum of 3 years of experience in IT support activities; * Good communication skills. **Additional Information** Feedback 1:1 monthly between leader and team member, fostering a transparent and high-performance culture. We discuss development and give/receive feedback for lasting relationships ; PDI \- Individual Development Plan: created jointly between leader and team member for personal growth; Training sessions (individual and team-based); Leadership Development Program (LDP): encouraging the development of future leaders. Relaxed environment, colleagues who can become your friends, unlimited coffee, numerous benefits, inspiring leaders, and various trainings to advance your professional career. And there's more! In addition to working at our headquarters, you may also work at our clients' sites. ;)

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

SENIOR IT INFRASTRUCTURE ANALYST - OPEN POSITION645266837103391218

Indeed

SENIOR IT INFRASTRUCTURE ANALYST - OPEN POSITION

**SENIOR IT INFRASTRUCTURE ANALYST** **Job Description:** Responsibilities: Administration, maintenance, and configuration of routers, Switch Core (HP), VLANs; Work with administration, implementation, and migration of Office 365 and Exchange 2013; Technical analysis, implementation, configuration, and upgrade of virtualized infrastructure based on VMware vSphere ESXi (Desirable); Administration of backup routines using Netbackup (Desirable); Knowledge of HP Storage, Command View tool (Desirable); Legrand UPS systems (Desirable); VPN management; Administration of Kaspersky antivirus (Desirable); LAN and WAN administration; English language proficiency required; Participate in administrative procurement processes related to Infrastructure; Perform proactive environment monitoring; Ensure the application of IT Governance processes. **Requirements:** Requirements: Bachelor's degree in IT or related field; Knowledge of wireless networks – ARUBA (Desirable); Network security (Experience with Palo Alto Firewall – Desirable); Knowledge of Windows Server 2012, 2008, 2003 and Linux Centos and Red Hat; Advanced knowledge (configuration and management) of Active Directory, DHCP and DNS; **Minimum Education Level:** High School **Working Hours:** Working Hours: 8 hours per day **Benefits:** Salary: Negotiable Benefits: Transportation Allowance + Meal Allowance *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

INFRASTRUCTURE ANALYST N3 (GENERALIST) - OPEN POSITION645266836942091219

Indeed

INFRASTRUCTURE ANALYST N3 (GENERALIST) - OPEN POSITION

**INFRASTRUCTURE ANALYST N3 (GENERALIST)** **Job Description:** Focus: Microsoft 365, Azure/AWS, Networks (Aruba/Unifi/Cisco), Virtualization (VMware), Backup (Veeam), Firewalls (FortiGate/Firebox) Position summary (for posting) We are looking for an Infrastructure Analyst Level 3 to work in a mixed corporate environment (on\-prem \+ cloud), with strong background in Microsoft 365 / Active Directory / Windows Server, Azure and AWS, VMware virtualization, enterprise Wi\-Fi networks (Aruba/Unifi), Veeam backup, and FortiGate and WatchGuard Firebox firewalls. The candidate will serve as technical reference for N1/N2 teams, perform advanced troubleshooting, and drive continuous improvement of the environment. Job mission To be the ultimate technical escalation point (N3\) for complex incidents, while simultaneously standardizing, documenting, and improving the company's productivity, network, security, and cloud environments. Key responsibilities Advanced N3 support and troubleshooting in: Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, basic Intune) On\-prem Active Directory (GPO, OU, DNS, DHCP, LDAP, basic hardening) Windows Server (2016\+): roles, permissions, file server, printing, DFS Identity and access management: AD ? M365/Azure AD (Entra ID) integration, SSO, MFA, grou **Requirements:** Mandatory requirements Previous experience as N3 / Senior Infrastructure or very strong N2 with career progression plan. Proficiency in Microsoft 365 (admin center, mailbox troubleshooting, Teams, basic licensing). Mastery of Active Directory \+ DNS \+ GPO. Experience with Azure and AWS (does not need to be an architect, but must know how to set up/troubleshoot VMs, networking, security, and access). Practical experience with VMware vSphere/ESXi. Experience with Veeam Backup \& Replication. Knowledge of FortiGate and/or WatchGuard Firebox firewalls (policies, VPN, monitoring). Operation of managed switches (Cisco/Aruba/Dell) with VLAN and trunk. Knowledge of enterprise Wi\-Fi (Aruba/Unifi): SSID creation, VLAN binding, client troubleshooting. Experience with corporate antivirus/EDR/EPDR **Minimum Education:** Bachelor's Degree **Work Schedule:** Monday to Friday, 9:00 AM to 6:00 PM **Benefits:** No *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial

R. Maria Bregua, 37 - São Lourenço, Niterói - RJ, 24120-007, Brazil

Negotiable Salary

2025-043 analista de infra & sup. pl645257277436191220

Indeed

2025-043 analista de infra & sup. pl

Description: Requirements: Bachelor's degree completed. 3 to 5 years of experience in technical support and infrastructure administration. Solid knowledge of Linux (Red Hat, CentOS). Experience managing Linux servers, including installation, configuration, maintenance, and updates. Knowledge of monitoring tools such as Zabbix or similar. Experience with virtualization (XenServer, KVM, etc.). Proactive profile, interested in continuous learning and willing to collaborate with the team. Desirable: * Degree in Computer Engineering, Computer Science, Systems Analysis, or related fields. * In-depth knowledge of Linux (Red Hat, CentOS). * Practical experience with virtualization (XenServer, KVM). * Advanced shell script skills. * Knowledge of networks and databases. * Intermediate English for technical reading. * Good verbal and written communication skills, with ability to interact with clients and technical teams. Responsibilities: * Provide technical support for systems deployed at client sites, performing analysis and resolution of issues in both corrective and preventive ways, ensuring operational continuity and minimizing future risks. * Administer and optimize Linux servers and desktops (Red Hat, CentOS, Oracle Linux), including virtualized environments (XenServer, KVM), ensuring infrastructure stability, performance, and security. * Monitor servers, networks, and other infrastructure assets, including security devices (firewalls, routers, switches), using tools such as Zabbix. Additionally, automate processes with shell scripts to optimize management and operational efficiency. * Serve as the technical point of contact with clients, ensuring effective service delivery, incident resolution within SLAs, and providing guidance on best practices. 2511120202181694693

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Indeed

IT Support Analyst

Description: * Bachelor's degree or coursework in IT-related fields; * Knowledge of Windows and Linux operating systems, Windows servers, Office 365, and basic understanding of information security; * Experience in technical support/service. * Monitor and provide support for the IT infrastructure, performing updates and maintenance of hardware, software, network, databases, and others; * Provide support for the ERP system used by the company; * Deliver helpdesk support to users, either on-site or remotely; * Track, assign, and resolve service tickets; * Record and dispatch equipment for maintenance, following up with suppliers; * Administer firewall and antivirus services; * Manage hardware and software asset management; * Manage user access rights and permissions; * Ensure availability of the IT infrastructure; * Manage servers; * Identify and troubleshoot hardware and software issues; * Configure/monitor Wi-Fi networks. 2511120202181500001

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

IT Infrastructure Support Analyst645246649607711222

Indeed

IT Infrastructure Support Analyst

Information technology services company hires IT Infrastructure Support Analyst in Rio de Janeiro. **JOIN THE SELECTION VIA JOBBOL** ----------------------------------- It's free, and you receive direct feedback from the company!**What you will do in the role?:** Administer and support Windows Server systems. Manage Active Directory in multi-forest environments. Provide support and administration for productivity and collaboration solutions in Microsoft 365. Assist in Azure cloud computing projects (configuration and troubleshooting). Handle incident management, changes, and continuous improvements in infrastructure. **Company Offer:*** Salary: Competitive market salary. * Benefits: Competitive market benefits. **Additional Information:*** Contract: Permanent * Period: Full-time * Schedule: To be determined. ***Work Location:*** *On-site in Rio de Janeiro / RJ* ***Application Deadline:*** *11/28/2025* ***Expected Start Date*** *12/06/2025* ***JobId.:*** *29380651822* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and get the best of the 2025 job market.* ***\#TechJobs***

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Junior Infrastructure Analyst645246649427221223

Indeed

Junior Infrastructure Analyst

We are looking for a helpful and curious professional to work in technical support and IT infrastructure. If you enjoy solving problems, continuously learning, and providing high-quality service, this position is for you! **Main responsibilities:** * Provide technical support (on-site and remote) to employees. * Install, configure, and maintain desktops, notebooks, printers, emails, and corporate software; * Assist in user and permission management in Active Directory; * Monitor and resolve network incidents (TCP/IP, DNS, DHCP, VPN); * Use remote access and help desk tools (e.g.: AnyDesk, TeamViewer, GLPI); * Document technical procedures and keep records up to date. **Requirements and technical skills:** * Experience in user support (on-site and remote); * Proficiency in operating systems **Windows (7, 10, 11)** and **Linux**; * Knowledge of the **Microsoft 365 suite**; * Understanding of **networking (TCP/IP, DNS, DHCP, VPN)**; * Knowledge of **Active Directory**; * Good communication skills and ability to write technical documentation; * Assembly and maintenance of desktops and notebooks. Employment type: Full-time CLT Salary: R$3,300.00 - R$3,400.00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation voucher Selection question(s): * What is your academic degree? * Do you have availability to work on-site in Barra da Tijuca?

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

R$3,300-3,400/month

JUNIOR SERVICE DESK AND SUPPORT ANALYST N1645232066691871224

Indeed

JUNIOR SERVICE DESK AND SUPPORT ANALYST N1

**About us:** **Jaé** is Rio de Janeiro's digital ticketing and urban mobility platform. Our mission is to transform the experience of public transportation users by bringing **simplicity, convenience, and innovation** to people's daily lives. With proprietary technology and high-quality services, we offer secure and accessible solutions ranging from digital fare payments to integrated modal management. We are looking for professionals who want to grow with us and be part of transforming the city's mobility. **Main responsibilities:** * Perform **initial technical support ticket handling** via phone, e\-mail, chat, or Service Desk tools; * Log, categorize, and prioritize incidents and requests according to defined **SLA procedures**; * Provide **remote support** and resolve low and medium complexity issues (installations, access problems, simple system or equipment failures); * Conduct **proactive monitoring of systems, servers, and ticketing devices**, escalating to Level 2 or Infrastructure teams when necessary; * Monitor the entire ticket lifecycle, ensuring **timely communication and resolution**; * Contribute to the team’s **knowledge base** by documenting solutions and procedures; * Support internal and external users in using ticketing systems, portals, and devices. **Requirements and differentials:** * **Education**: Currently pursuing a Technical or Higher Education degree in IT, Networking, Information Systems, or related fields. * **Experience**: + Previous experience (minimum 1 year) in **Service Desk, Technical Support, or Help Desk**; + Basic knowledge of **operating systems (Windows and Linux)**, networks, and hardware; + Familiarity with **support and ITSM tools** (GLPI, OTRS, Freshservice, ServiceNow, etc.); * **Desired knowledge**: + Understanding of **system monitoring** and **infrastructure components** (ping, logs, CPU, memory, etc.); + Familiarity with **ITIL (incident and request management)**; + Basic knowledge of **electronic ticketing environments, ERP, or payment systems** is a plus. **Job details:** * + Transportation allowance; + Meal voucher and food allowance (no monthly deduction); + Medical and dental insurance; + Life insurance; + Birthday day off; + WellHub. Come be Jaé :)

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Mid-level Support Analyst (5)645221968259861225

Indeed

Mid-level Support Analyst (5)

Description: Mandatory: * Higher education in IT (in progress or completed). * Experience in technical user support, either by phone, chat, or tickets. * Experience in remote support. * Proficiency in using remote access tools. * Basic understanding of network and hardware concepts. Desirable: * Practical knowledge of ticket management tools (ServiceNow is a plus). * Knowledge of Windows operating systems, Office suite, and market software (Acrobat, Chrome, etc.). * Understanding of IT infrastructure. * Basic knowledge of ITIL. * Handle and register tickets via phone, portal, or chat. * Diagnose and resolve incidents and requests at the first level of support, remotely. * Prioritize and escalate tickets to higher levels when necessary. * Use available procedures and scripts in the knowledge base to optimize support. * Document solutions and continuously update the knowledge base. * Monitor the ticket lifecycle to ensure resolution within deadlines. * Install, configure, and update software and operating systems. 2511090202181859734

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Mid-level IT Infrastructure Analyst | Holding645221968097311226

Indeed

Mid-level IT Infrastructure Analyst | Holding

Description: * Bachelor's degree in Information Technology required; * Experience in level 2 technical support; * Experience in technical support, datacenter, and cloud environments; * Knowledge in license management; * Knowledge in information security; * Knowledge in IT vendor and service management; * Knowledge in servers, virtual machines, and backup; * Cloud certification and knowledge desirable; * Knowledge in access control and turnstiles desirable. * Ensure the proper functioning of the IT infrastructure by handling service requests, maintenance, and updates to guarantee availability and prevent business risks and losses; * Ensure compliance with IT department policies through controls and monitoring of corporate resource usage to guarantee process compliance and risk mitigation; * Ensure continuous monitoring of IT services using tools and processes to avoid risks of contractual penalties, service interruptions, and loss of company assets; * Always maintain a robust environment following technology and security trends to keep the company competitive and equipped with cutting-edge technology. 2511090202181860009

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Infrastructure Analyst Level 3 (Generalist) - Open Recruitment645207019152671227

Indeed

Infrastructure Analyst Level 3 (Generalist) - Open Recruitment

**RESPONSIBILITIES:** Focus: Microsoft 365, Azure/AWS, Networking (Aruba/Unifi/Cisco), Virtualization (VMware), Backup (Veeam), Firewalls (FortiGate/Firebox) Position summary (for posting) We are seeking an Infrastructure Analyst Level 3 to work in a mixed corporate environment (on\-prem \+ cloud), with strong expertise in Microsoft 365 / Active Directory / Windows Server, Azure and AWS, VMware virtualization, enterprise Wi\-Fi networks (Aruba/Unifi), Veeam backup, and FortiGate and WatchGuard Firebox firewalls. This person will serve as the technical reference for N1/N2 teams, perform advanced troubleshooting, and drive continuous improvement of the environment. Job mission To act as the final technical escalation point (N3\) for complex incidents, while also standardizing, documenting, and enhancing the company's productivity, network, security, and cloud environments. Key responsibilities Advanced N3 support and troubleshooting in: Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, basic Intune) On\-prem Active Directory (GPO, OU, DNS, DHCP, LDAP, basic hardening) Windows Server (2016\+): roles, permissions, file server, printing, DFS Identity and access management: AD integration with M365/Azure AD (Entra ID), SSO, MFA, groups/dynamic groups. Cloud: Azure: VMs, VNets, NSG, site\-to\-site, backup/snapshots, cost basics AWS: EC2, VPC, security groups, basic IAM Virtualization: VMware vSphere/ESXi administration (VM creation, templates, datastores, vSwitch, host/VM troubleshooting). Backup and recovery: Veeam operation and troubleshooting (jobs, repositories, retention, VM/file restore, offsite). Networking and Wi\-Fi: Enterprise Wi\-Fi: Aruba and Unifi (SSIDs, VLANs, captive portal, firmware, basic RF) Cisco, Aruba and Dell switches: VLAN, trunk/access, LACP, PoE, simple NAC. Edge security: FortiGate and WatchGuard Firebox firewalls: policies, NAT, site\-to\-site/client VPN, simple SD\-WAN, logging AV/EDR/EPDR WatchGuard: policies, agent updates, alert analysis. Documentation and handover to N1/N2 Participation in changes and maintenance of production environments. Interaction with vendors (Microsoft, carriers, manufacturers, cloud) for incident resolution. **REQUIREMENTS:** Mandatory requirements Previous experience as N3 / Senior Infrastructure or very strong N2 with growth potential. Proficiency in Microsoft 365 (admin center, mailbox troubleshooting, Teams, basic licensing). Strong knowledge of Active Directory \+ DNS \+ GPO. Experience with Azure and AWS (not required to be an architect, but must know how to set up/troubleshoot VMs, networking, security, and access). Practical experience with VMware vSphere/ESXi. Experience with Veeam Backup \& Replication. Knowledge of FortiGate and/or WatchGuard Firebox firewalls (policies, VPN, monitoring). Operation of managed switches (Cisco/Aruba/Dell) with VLAN and trunking. Understanding of enterprise Wi\-Fi (Aruba/Unifi): SSID creation, VLAN assignment, client troubleshooting. Experience with corporate antivirus/EDR/EPDR (WatchGuard or similar). Ability to analyze logs and use tools such as Wireshark/tcpdump/RDP/PowerShell. Preferred qualifications Experience with FortiGate. Experience with Firebox (policies, proxies, AuthPoint). PowerShell scripting for M365, AD, and Veeam (backup jobs, reports). Knowledge of Intune/Endpoint Manager. Basic Linux knowledge (for appliances, backup repositories, syslog). Integration with Zabbix/PRTG or infrastructure monitoring. Basic security knowledge (MFA, hardening, TLS, AD auditing). Relevant certifications **SCHEDULE:** Monday to Friday, 9:00 AM to 6:00 PM **BENEFITS:** None Job opening verified and published by Buscar Vagas in partnership with Divulga Vagas Brasil.

R. Maria Bregua, 37 - São Lourenço, Niterói - RJ, 24120-007, Brazil

Negotiable Salary

Mid-Level Financial Statements Analyst I Finance, Legal and Infrastructure643800044145951228

Indeed

Mid-Level Financial Statements Analyst I Finance, Legal and Infrastructure

Globo is made up of people who want to do things differently, together, and shape the future. People spread across the country (and the world!) working with content, news, business, technology, and abundant Brazilian spirit. Open and subscription TV channels, digital products such as Globoplay, Cartola, G1, GE, Gshow, and other services are all brought together under one roof—at the same Globo. New digital business models are being conceived and developed, aiming to bring us closer to users and their desires. Opportunities for new businesses also bring the chance and challenge of building new *data\-driven* teams that place the consumer at the center of our decisions. We create environments where everyone is included, welcomed, and valued. We strive to make Globo increasingly diverse in representation and thought, learning from each other and stimulating creativity and innovation. The area is responsible for generating accounting and financial indicators, managing accounting processes and controls, and overseeing and auditing Globo's international operations, operating from offices in London, New York, and Portugal. It also drives the structuring of accounting information and performs detailed analyses of balance sheet and income statement accounts, ensuring consistency and reliability in the data. One of the area’s main challenges is to ensure quality, agility, and analytical depth through the application of advanced technologies such as Artificial Intelligence and Power BI, enhancing decision-making and operational excellence. **Responsibilities and duties** **Your day-to-day will be:** * Work in the accounting area, focusing on governance and data analysis; * Ensure the quality of financial statements, guaranteeing consistency and compliance; * Perform analytical reviews, identifying deviations and opportunities for improvement; * Create dashboards and indicators to support accounting operations and contribute to decision-making. **Requirements and qualifications** **What you need:** * Completed bachelor's degree in Accounting Sciences, with active registration at CRC; * Solid experience in the accounting field; * Proven experience with financial statements, analysis of accounting accounts, and application of IFRS/CPC standards; * Proficiency in Microsoft Office, with emphasis on advanced Excel for analysis and controls; * Knowledge of Power BI for building dashboards and visualizing accounting data; * Advanced English (written and spoken). **Skills that set you apart:** * Knowledge of Power Automate, Power Apps, and Power Query platforms, focused on process analysis and automation; * Familiarity with AI tools, preferably Copilot; * Prior experience with ERP systems, preferably Oracle, to support integrated management; * Analytical mindset, with the ability to interpret data and propose effective solutions; * Proactive and autonomous approach in carrying out tasks and projects; * Clear communication and teamwork, fostering a productive and collaborative environment; * Curiosity and interest in innovation. **Additional information** **Why join Globo:** Come and let's create stories and technologies together. At Globo, the intersection of storytelling and technology drives a diverse team passionate about innovation. We have the opportunity to bring Brazilians closer together by creating new ways to connect with them. Here, everyone makes transformation happen. Our hiring processes are fully remote, and we encourage applications from anywhere in Brazil and the world. \#vempraglobo Want to know more about what it's like to work at Globo? Follow our daily life, challenges, and achievements on our social media: https://www.linkedin.com/company/globo https://www.instagram.com/vempraglobo https://www.youtube.com/c/VemPraGlobo/ Your personal data will be used for candidate selection to fill open positions at Globo. Personal data collected during the selection process from candidates not hired at this time may be retained in our databases for consideration in future hiring processes. All collected data will be handled according to strict information security standards and in full compliance with applicable privacy laws, including Law 13\.709/18, and in accordance with our privacy policy available at: https://vempraglobo.g.globo/files/politica\_de\_privacidade.pdf By proceeding, you acknowledge and agree to these terms for your application. Globo is made up of people who want to do things differently, together, and shape the future. People spread across the country (and the world!) working with content, news, business, technology, all with plenty of Brazilian flair and talent. Open and subscription TV channels, digital products such as Globoplay, Cartola, G1, GE, Gshow, and other services are all brought together in one place. **At Globo, the meeting of stories and technology drives a diverse team passionate about innovation.** **We have the chance to bring Brazilians closer, creating new ways to connect with them.** **Here, everyone makes transformation happen.** Want to be part of this transformation too? \#VemPraGlobo ;)

Fairy Lake - Estr. Dom Pedro Augusto - Alto da Boa Vista, Rio de Janeiro - RJ, 20531, Brazil

Negotiable Salary

Infrastructure Analyst Level 2643798214538261229

Indeed

Infrastructure Analyst Level 2

·Understanding of operating systems (Windows, Linux and OSX); · Administration and maintenance of **Windows/Linux servers** (AD, DNS, DHCP, GPO, File Server etc.). · Management of **users and permissions** (Active Directory, Exchange, Microsoft 365, etc). · Knowledge of virtualization (Hyper\-V, VMware). · Physical and logical network configuration (TCP/IP, IP ranges, subnets/masks, gateways, routing, network topology, VPNs, basic firewall etc.); · Network and database security; English at least intermediate level; · Knowledge of major software and hardware products in the market, as well as web servers, EDI solutions, etc.; · Ability to generate reports and documentation of procedures performed according to industry standards; Firewall rules, security policies and sharing protocols. Job type: Full-time CLT Pay: R$3\.500,00 \- R$5\.000,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Experience: * Human Resources (Required)

R. Batista das Neves, 22 - Rio Comprido, Rio de Janeiro - RJ, 20261-020, Brazil

R$3,500-5,000/month