Job Summary: Operational manager responsible for full store management, including teams, administrative routines, financial results, customer service, and interaction with partners. Key Highlights: 1. Full management of store operations and teams. 2. Focus on operational and financial results. 3. Direct interaction with partners in a family-owned business. **Key Responsibilities** – Operational manager. – Responsible for store operations. – Responsible for teams, organization, guidance, communication, scheduling, employee well-being, and conflict resolution. – Responsible for administrative routines and ensuring compliance with procedures and processes (Department, Finance, Purchasing, Culinary, Maintenance, and Commercial). – Focus on operational and financial results, seeking efficiency in cost control, COGS, operating expenses, and consumption expenses. – Collaborate with the Supply and Purchasing departments to ensure store inventory replenishment and proper handling of supplies. – Responsible for communication and integration with supervisors and support departments within the Group. – Responsible for assets, maintenance, and proper functioning of the store. – Customer service for dine-in and delivery. – Supported in-store by Maîtres who report directly to the manager (assistant managers who assist with all responsibilities listed above). – As this is a family-owned business, the manager interacts directly with partners who operate alongside the manager at the store. **Required Competencies/Attitudes** Proactive, communicative, disciplined, and dynamic. Extensive experience in restaurant administration. **Education:** Completed high school through bachelor’s degree. **Additional Courses:** Customer service and Microsoft Office suite. **Salary:** R$3.400,00 + Approx. R$1,500.00 monthly commission. **Schedule:** Rotating 6×1 schedule (six days on, one day off per week). Monday to Thursday: regular business hours; weekends and holidays: extended hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
