Description
Job Summary:
Assist the General Manager in hotel operations management, monitoring customer satisfaction and ensuring property maintenance.
Key Highlights:
1. Assist in hotel operations management
2. Continuously monitor customer satisfaction
3. Ensure property maintenance and quality standards
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* ssist the General Manager in hotel operations management
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* onitor customer, investor, and staff satisfaction continuously, taking efficient action to resolve any discomfort that may jeopardize operations.
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* ssure customer satisfaction levels by conducting surveys, monitoring feedback, responding promptly, and implementing initiatives to foster loyalty
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* nalyze competitor activities and plan actions to improve unit performance in the market
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* uarantee and oversee property maintenance, complying with safety regulations and brand quality standards
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* xecute other related duties as required by the department/hotel
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