JUNIOR RELATIONSHIP ANALYST

Description

Job Summary: A professional to serve a client portfolio with insurable and/or non-insurable benefits of low complexity, focused on agility and accuracy. Key Highlights: 1. Agile and accurate customer service for benefits clients. 2. Customer support regarding reimbursement and market research. 3. Opportunities for continuous improvement and professional development. We seek professionals who are engaged, proactive, and interested in every detail of our projects—and above all, who wish to grow and give their best every day. Our improvement is constant, and we know we will go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, explore our content, and discover whether you are the right person to join \#WeAreMDS. We are seeking a professional to join our Benefits team, responsible for serving a client portfolio with insurable and/or non-insurable benefits of low complexity. **Responsibilities and Duties** * Serve the client portfolio through in-person, telephone, and/or digital tools, ensuring all clients receive timely and accurate service aligned with their needs. * Provide customer service with attentive treatment grounded in dialogue and understanding of client needs, in order to clarify doubts and/or provide necessary information regarding coverage processes for insurable and/or non-insurable benefits. * Support customers regarding reimbursement requests and/or pre-approvals, through in-person, telephone, and/or digital tools, to ensure effective reimbursement of expenses incurred outside the accredited network. * Carry out necessary procedures for market research, including gathering required data and/or information to complete quotation forms, aiming to identify the best conditions and facilities for the client within the renewal deadline. * Prepare reports and/or presentations containing claims indicators, through organizing data, information, and quantitative and qualitative analyses, to provide policy results to the client. * Identify improvement opportunities by mapping processes during execution, applying procedures and workflows, in order to suggest actions enabling continuous improvement in customer service. * Perform other related and inherent professional activities as required by the area’s needs and/or demands, whenever necessary, through training, professional qualification, and guidance from the immediate supervisor, to ensure continuous professional development. **Requirements and Qualifications** * Completed undergraduate degree in Business Administration, Human Resource Management, or related fields. * Proficiency in Excel. * Experience in the insurance sector with health and dental products, and knowledge of current ANS legislation. * Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication. **Additional Information** * Sul América Health and Dental Plan * Life Insurance * Meal Allowance and/or Food Voucher * Transportation Voucher * Profit Sharing (PLR) * Wellhub * Wellz * Day Off * Apoio Pass for you and your dependents * Discounts on personal insurance contracts such as auto, life, home, travel, and others. **Here, you define the pace of your growth and the scale of your achievements.** MDS is one of the leading insurance brokerage firms in Brazil, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and among the largest in Brazil, also present in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink, a company founded by the MDS Group and responsible for a network of brokers spanning 130 countries, employing 25\.000 insurance professionals. In Brazil, our issued premium portfolio totals R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference firm in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates