We are looking for a **Scheduling Assistant** to contact customers and schedule dates and times for activation agent appointments, as well as maintain an updated customer database to track activations. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as needed by the department and under leadership guidance; * Contact customers to schedule dates and times for activation agent appointments; * Confirm and collect customer data; * Maintain an updated customer database to monitor activations; * Monitor the activation team’s schedule to optimize customer visits; * Track service-level agreements (SLAs), flagging the most critical cases to leadership. **Requirements and Qualifications** * Completed high school education; * Proficiency with Google tools (Sheets, Docs); * Customer service experience. **Preferred qualifications:** * Bachelor’s degree completed or in progress; * Advanced knowledge of Google tools (Sheets, Docs). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent Assistance for Persons with Disabilities (PCD); * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.