User Support

Description

Job Summary: We are seeking a communicative and proactive professional to provide user support, investigating and resolving incidents with a focus on user experience. Key Highlights: 1. User support focused on communication and problem resolution 2. Dynamic work environment with opportunities for professional development 3. Commitment to growth and adaptation to diverse scenarios **Who We Are?** Incentive.me is a technology platform for sales force engagement that enables companies to reach a new level in Incentive Management. We connect businesses with salespeople across the entire supply chain — all the way to retail outlets — creating effective incentive campaigns that transform behaviors and increase sales. Our goal is to foster a performance- and results-oriented culture. **Who We Are Looking For?** We seek a communicative, empathetic, and determined individual who is eager to learn and ready to tackle daily challenges in user support. Ideal Candidate: * Driven to grow: constantly seeks improvement, absorbs new knowledge, and adapts to diverse scenarios. * Resilient: handles pressure well, maintaining composure and courtesy even in challenging situations. * Proactive: does not wait for ready-made answers — investigates, questions, and pursues creative solutions to problems. * Detail-oriented: ensures clarity in communication and accuracy in information recording. * Team player: collaborates with other departments to resolve complex requests, always prioritizing the user. **Responsibilities:** * Communicate with users via e\-mail and instant messaging tools in a courteous and clear manner * Triage user requests, understanding the nature of the incident and ensuring receipt of minimum required information for investigation * Investigate incidents reported by users, identifying root causes and implementing necessary adjustments * Coordinate with peer departments to address cases exceeding the scope of user support * Document standardized procedures for future reference **Requirements:** * Experience in customer support; * Basic Excel proficiency; * Strong writing and grammar skills; * Familiarity with Infobip or equivalent platform is desirable **What We Offer?** * Competitive salary. * Additional benefits: health insurance, meal allowance, transportation allowance, and remote work support. * Dynamic work environment with opportunities for professional development. **Join Us and Be Part of the Future of Incentives!**