HOUSEKEEPER

Description

Job Summary: Responsible for cleaning and organizing guest rooms, ensuring replenishment of supplies and maintaining environments and equipment. Key Highlights: 1. World leader in Enhanced Hospitality, putting people at the center. 2. Passion for service, exceeding expectations and promoting inclusion. 3. Ensuring cleanliness, organization, and maintenance of guest rooms and common areas. **Company Description** We are Accor. We are the world leaders in Enhanced Hospitality. We are over 230\.000 hospitality specialists placing people at the center of everything we do, creating new connections and emotions for our guests, nurturing a genuine passion for service and achievements beyond limits. Everything we do comes from the heart, which is why we are the world’s greatest experts in welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We pay close attention to the world and to what people seek. **Job Description*** Clean guest rooms during their stay and after check-out, performing cleaning of all areas, changing linens, and restocking necessary supplies (amenities). * Organize the housekeeping cart, arranging all materials, equipment, tools, and other items required for room cleaning and preparation (linens, cleaning products, amenities, vacuum cleaner, broom, etc.). * Perform maintenance, minibar, and stationery checklists, and report any irregularities or replenishment needs to supervisors. * Maintain cleanliness and order in all vacant rooms. * Ensure cleanliness of corridors and elevator lobbies. * Perform minibar checklist and restock items as needed. * Identify items left behind/forgotten in guest rooms and hand them over to the immediate supervisor. * Collect guest laundry to be sent to external laundries. * Keep the floor service pantry clean and organized. * Place used linens into appropriate bags for delivery to the laundry, and report any damage/defects in linens to the immediate supervisor. * Record general information regarding room occupancy (number of guests per room, unit status, housekeeping status, etc.), following established procedures. * Apply “Self-Control” processes and procedures for the department; * Maintain equipment and materials under one’s responsibility. * Safeguard the floor key, following established criteria and procedures. * Perform other related duties as required by departmental needs. **Qualifications** Creativity Problem Solving Contribution to Results Flexibility Passion for Service Commitment Dynamism Teamwork Organization Communication **Additional Information** Availability to work on a 6x1 shift schedule.