LEVEL 1 TECHNICAL SUPPORT

Description

Job Summary: A Level 1 Technical Support professional responsible for customer support, initial analysis of connectivity issues, guidance, and ticket logging. Key Highlights: 1. Customer support via chat and telephone 2. Initial analysis of connectivity, slowness, and instability issues 3. Strong communication skills, patience, and teaching ability for an excellent experience **Main Responsibilities of Level 1 Technical Support (N1):** * Customer support via **chat and telephone** * Initial analysis of **connectivity, slowness, and instability** issues * Customer guidance with **simple step-by-step instructions** (e.g., restarting the modem, checking cables, and basic configurations) * Opening and tracking **technical support tickets** * Accurate recording of information in the **support system** * Application of technical knowledge regarding **internet connectivity and computing** * Working according to a **6x1 shift schedule**, with flexible availability The Level 1 Support professional must possess **strong communication skills, patience, and teaching ability**, as they interact directly with customers—essential for ensuring a **positive support experience**