Mechatronics Technician

Description

Job Summary: This professional will be responsible for the maintenance, support, and configuration of Video Lottery machines, ensuring continuous operation and customer satisfaction. Key Responsibilities: 1. Maintenance and support of Video Lottery machines. 2. Management and updating of machine databases. 3. Customer interaction and technical coordination. *About EGT:* We are a modern company, a subsidiary of Euro Games Technology (Bulgaria). We continuously enhance our development of casino gaming technologies, leveraging our accumulated expertise. Our team of experienced professionals creates innovative products that are consistently tailored to meet the needs of our customers and their players. *Area of Operation:* The Video Lottery Terminal (VLT) system offers a revolutionary approach to the gaming industry. While players enjoy placing bets on the terminal, the central server assumes control, managing all aspects of the lottery game—from rule details to the excitement of potential wins—ensuring a seamless and fair lottery experience. For more information, visit: https://brazil.egt.com/vlt/ *Position Responsibilities:* **Machine Maintenance and Support:** * Coordinate regular inspections of machines to ensure full functionality for customer use. * Promptly resolve machine issues to ensure uninterrupted user experience. * Provide follow-up and statistical reports as needed for specific cases across any area. **Database Management:** * Maintain, update, and review databases related to machines, ensuring accuracy and reliability. **Testing and Configuration:** * Conduct laboratory tests for game and server configuration, including functionality and performance checks. * Create installation files for remote accounting systems, ensuring complete documentation and accurate data. **Activation and Deactivation Processes:** * Generate activation and deactivation files for hardware changes or conversions affecting machine counters. * Upload files to the company platform with precise machine data and MAC addresses. **Customer Interaction and Auditing:** * Visit regional customers every two months for audits and brand presence maintenance. * Address customer needs and requests related to machine performance and functionality. **Technical Coordination:** * Provide documentation and support to technicians and other internal departments. * Monitor the UCAS system to track machine online/offline status and coordinate with customers and technical teams to maintain operational continuity. ***Job Requirements:*** * Work location: João Pessoa and surrounding areas, including other states in Northeast Brazil. * Periodic visits to the São Paulo office will be required. * Intermediate or higher level of English (to be tested during interview). * Completed technical course in mechatronics/mechanics/electronics. * Completed or ongoing undergraduate degree is a plus. Employment Type: Full-time CLT Salary: R$2.800,00 – R$3.500,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On the road