Senior Field Service Analyst for an international law firm, ensuring full executive availability with agility, accuracy, and confidentiality. **Responsibilities** **1. VIP Executive Support** * Dedicated support for directors, partners, and the executive board. * Remote support for executives during international travel. * On-site support at executive/board residences upon request. * Proactive identification of failures and risks — **the executive must not be interrupted**. * Personalized handling of critical incidents. **Operating Systems and Devices** * Installation, configuration, and advanced support for Windows 11 Pro and Enterprise. * Device onboarding, authentication, and support within AD / Azure AD domains. * Application of Windows 11 and Microsoft Office 365 updates and patches, ensuring stability, security, and compliance with corporate policies. * Advanced configuration of Windows Hello (PIN, facial recognition, and fingerprint authentication). * Full synchronization and integration across hybrid environments: Windows + Apple (iPhone, iPad, macOS, iPadOS, iOS). * Configuration of profiles, special folders, startup/reset policies, and performance tuning. * Support for Bluetooth device pairing (headsets, smartphones, tablets). **Microsoft 365 E5 – Applications and Services** * Installation, configuration, and support of Microsoft Office 365 x64 in English. * Advanced support for Word (co-authoring, reviewing, complex legal documents). * Advanced support for PowerPoint. * Corporate-level support for Excel. * Advanced configuration, synchronization, and troubleshooting of OneDrive (offline mode, multi-device). * Full support for SharePoint Online (versioning, co-editing, approval workflows). * Advanced administration and troubleshooting for Outlook. * Enterprise-level configuration of Microsoft Teams with SIP/GoTo telephony. **Communication and Conferencing** * Installation, advanced configuration, and full support for Zoom, including corporate authentication and multi-device integration. * Installation, configuration, and support for Webex, including account linking and startup adjustments. * Support for GoTo integrated with Teams (corporate telephony). * Installation and support for WeChat. **Adobe Tools & Content** * Installation, login, activation, and support for Adobe Acrobat Pro, including designation as default application. **Browsers and Extensions** * Installation and support for Google Chrome. * Installation and management of extensions (e.g., Easy Screenshot). **Drivers, Utilities, and User Support** * Installation of Token drivers (digital certification). * Installation and support for Plantronics Hub (corporate headsets). * Installation and support for Houaiss Dictionary (HOUAiss). * Advanced support for OneNote, including synchronization of corporate notebooks. **Support, Access, and Security Tools** * Advanced configuration and support for TeamViewer, including disabling auto-start and notifications. * Support for Sufi Shape and FortiClient VPNs. * Configuration and troubleshooting of MFA Authenticator. * Operational administration of Microsoft 365 E5 security, including XDR and Defender. * Identity, MFA, and Single Sign-On configuration via Azure AD / Entra ID. **Infrastructure and Networking** * IP address reservation in DHCP. * Administration of access groups. * Creation of objects and operational support for firewall rules. * Mapping, installation, and support for laser multifunction printers. **Desirable Certifications** **Microsoft / Endpoint (Highly Relevant)** * Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) * Microsoft 365 Certified: Fundamentals (MS-900) * MOS: Word * MOS: PowerPoint * MOS: SharePoint / Teamwork / Collaboration **Governance and Best Practices** * ITIL Foundation v4 * HDI Desktop Support Technician (HDI-DST) **Differentiators** * Prior experience in law firms, Big4 firms, or global enterprises. * Knowledge of MDM/Intune/Autopilot. **Work Model** * On-site — Downtown Rio de Janeiro. * Working hours: Between 8 a.m. and 8 p.m., Monday through Friday. * On-call availability for remote executive support during travel. * Availability for on-site support at executive residences. Minimum Education: Bachelor’s Degree * Health insurance * Dental insurance * Meal or food allowance (VR/VA) * Transportation allowance * Life insurance