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Job Summary: Responsible for developing operational planning and sizing for voice and text customer service in Customer Relations, monitoring KPIs, and preparing budgets. Key Highlights: 1. Be part of a TIM team that has the courage to innovate. 2. Create a more positive impact by being your authentic self. 3. Develop skills creatively and transform technology into freedom. \#WeAreMoreAtTIM Joining TIM means connecting with what we believe in and having MORE alignment with the entire TIM team. It means learning new ways to deliver work with MORE purpose to the world. Learning at TIM is MORE than possibility—it’s what drives us to do MORE and better. It’s about developing skills creatively and transforming technology into MORE freedom. Technology at TIM is MORE than having the best coverage—it’s imagining possibilities with MORE innovation, connecting everyone with respect and agility. Diversity and Inclusion at TIM is MORE than embracing—it’s an increasingly essential culture for our daily lives. It’s about creating a MORE positive impact by being your authentic self. Come be yourself and join a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. \#imagineaspossibilities We value applications from People with Disabilities, Black People, LGBTI\+ People, People aged 45 and over, and Women! **Responsibilities and Duties** Responsible for developing operational planning and sizing for voice and text customer service in Customer Relations. **Main Activities** * Prepare budgets and their revisions (forecast) required to secure financial resources for supplier contracting; * Prepare weekly preliminary forecasts and monitor financial variances; * Monitor operational KPI performance to improve cost efficiency and ensure timely customer response; **Requirements and Qualifications** * Experience in data analysis using Microsoft Office; * Experience in Telecommunications Planning is desirable; * SAS tool experience is desirable; * Completed undergraduate degree, preferably in Statistics, Economics, Production Engineering, Mathematics, or Business Administration. **Additional Information** At TIM, your well-being is our well-being—therefore, the Conexão Bem \+ Estar program aims to strengthen TIM’s genuine care for the TIM team and their families through practical initiatives across multiple areas, ensuring everyone feels well both personally and professionally. Learn about our benefits: * Flexible Benefits Program * Medical and Dental Assistance \* * Medication Benefit \* * Wellhub (formerly Gympass) \* * Meal and/or Food Allowance * Financial Well-being Program * Private Pension Plan * Mobile phone with unlimited internet and voice allowance * Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet * Online English course extendable to 1 family member or friend * Internal Training and Development Programs * Profit Sharing * My First Benefit—Support for children up to 2 years old * Daycare Reimbursement (for parents) * Flexible work models and working hours * Happy Day—A day off during your birthday month * Extended leave for maternity, paternity, marriage, and adoption * Transportation Allowance And more! * Extendable to legal dependents It means having MORE alignment with the entire TIM team and connecting with what we believe in. It means learning new ways to deliver work with MORE purpose to the world. It’s what drives us to do MORE and better. It’s about developing skills creatively and transforming technology into MORE freedom. It’s about imagining possibilities with MORE innovation, connecting all people with respect and agility. It’s an increasingly essential culture for our daily lives. It’s about creating a MORE positive impact by being your authentic self. Come be yourself and join a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. This means we foster a positive environment for development, opportunity, and inclusion. It’s recognizing that we truly make a difference in people’s lives. We will continue working, implementing the market’s best practices, and evolving alongside our TIM team. Together, \#WeAreMoreAtTIM! **Explore opportunities in other areas!** Click the links below to browse additional available positions.
