Job Summary: Mid-level professional to work on Salesforce development focused on the customer service journey, contributing to critical, high-impact solutions. Key Highlights: 1. Development of Salesforce solutions for customer service. 2. Work in a critical environment with high impact and large volume. 3. Continuous evolution of architecture, quality, and performance. We are strengthening the Customer Service Development team for one of our clients, focusing on Salesforce solutions that support the entire support journey—including self-service, 360° Subscriber View, call center, and intelligent automation with Agentforce. We seek a **Mid-level** professional with solid technical foundations and the ability to operate with moderate autonomy, contributing to the evolution of a critical, high-impact, large-volume environment. ### ### **Your Role in the Team** You will be responsible for developing and evolving solutions within the Salesforce ecosystem, ensuring: * A seamless experience for customer service agents * Reduced friction for end customers * Technical quality, security, and performance of deliverables You will work under technical leadership guidance while actively contributing to decision-making and solution evolution. ### **What You’ll Do** * Develop solutions on **Salesforce Service Cloud** (Cases, Console, queues, macros, automations, and UI). * Build experiences on **Experience Cloud** (preferably LWR and LWC). * Contribute to building the 360° Customer/Subscriber View. * Support automation and intelligent assistance initiatives using Agentforce. * Develop and maintain integrations via APIs with internal and third-party systems. * Participate in code reviews and apply development best practices. * Collaborate closely with Product, UX, and Operations teams. * Contribute to continuous improvement of architecture, quality, and performance. ### **Mandatory Technical Requirements** * Practical experience with **Salesforce Service Cloud**. * Knowledge of **Apex, LWC, SOQL/SOSL**. * Experience with **Experience Cloud**. * REST/SOAP integrations. * Git and familiarity with CI/CD (preferably Salesforce DX). * Experience with testing (unit tests and quality best practices). ### ### **Behavioral Profile** * Strong communication skills with multidisciplinary teams. * Ability to work autonomously, seeking support when needed. * Proactivity and delivery focus. * Analytical ability and problem-solving skills. * Interest in continuous technical growth ### **Nice-to-Have** * Experience or interest in Agentforce or AI within Salesforce. * Knowledge of Omni-Channel, CTI/Voice, or call center systems. * Experience with Data Cloud / 360° View. * Experience working in high-volume environments.