Operations Coordinator

Description

Job Summary: An Operations Coordinator supervises daily activities, optimizes processes, manages teams and resources, and implements continuous improvements to achieve organizational goals. Key Highlights: 1. Leadership in team and resource management 2. Process optimization and continuous improvement 3. Contract management and third-party relationship management An Operations Coordinator oversees daily operations, optimizes processes, and ensures organizational efficiency, being responsible for strategic planning, team and resource management, cost control, logistics, and implementation of continuous improvements to achieve goals. The role requires leadership, problem-solving, organizational, and communication skills, with experience in logistics and financial management. **Responsibilities:** Technical evaluation and approval of store, kiosk, and new layout design projects; Monitoring construction of new stores and stores under renovation; Pre- and post-installation inspections of kiosks; Management of utility accounts (water, electricity, and gas); Calculation of condominium cost allocation (common and specific) and submission for billing; Supervision of preventive and corrective maintenance schedules performed by third-party companies, ensuring execution quality and equipment availability; Management of contracts and relationships with third-party companies (maintenance facility services and others); Management of Quality KPIs (items related to building conservation and maintenance, availability of utilities (water, electricity, and gas), and major equipment (elevators, escalators, generators, air conditioning systems, and others)); Monitoring and management of the approved budget; Preparation of presentations, reports, analyses, and various studies relevant to the area; Enforcement of compliance with project operational regulations and procedures; Management of in-house teams; Proposing, implementing, and monitoring operational planning related to the operations area; Liaising with mall tenants and customers through proactive and corrective actions addressing their operational needs (maintenance, cleaning, security, fire brigade, etc.); Integration and synergy between the operations area and other administrative departments (commercial, marketing, and finance); Obtaining service quotations.