Import & Export Analyst

Description

Summary: This role involves managing all aspects of international shipments, ensuring customer satisfaction and compliance with regulations, and continuously improving processes. Highlights: 1. Manage international shipments from proposal to final delivery 2. Ensure compliance with instructions and Brazilian legislation 3. Collaborate with internal/external resources to optimize processes **Essential Job Functions:** * Work on system routines, TMF, C2C, Follow\-net, any other system applied to attend customer needs; * Receive proposal accept from Pricing/Sales dept, analyze information and document; * Prepare detailed shipping instructions to origin, informing service level and lead\-time; * Issue documents according to instructions received from shipper for export shpts; * Follow up with all parties involved to comply with agreed lead\-time; * Make sure documents are issued in accordance with instructions and Brazilian legislation; * Keep customer daily informed on shipment status, being proactive on possible deviation; * Analyze monthly shipment performance reports to contribute to improvement in the process to customers; * Confirm cargo arrival and available for customs clearance, on Imports; * Confirm cargo departure and arrival at destination, on Exports; * Provide instructions for local charges payment and invoices to customers; * Check file finance result, acting whenever result is not what is expected; * Demurrage follow\-up; * Make sure all steps on the shipment are taken before finalizing the process; **Other Skills \& Abilities:** * Ability to read and write in English. Other languages desired; * Must have strong verbal and written communication skills; * Knowledgeable on import routine to Brazil; * Excellent planning, time management, collaboration, decision making and organization skills; * Ability to develop and document processes and procedures; * Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers; * Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism; * Strong knowledge of Microsoft office, especially outlook. **EDUCATION AND EXPERIENCE:** * Bachelors Degree in Business Administration or related field required. * Minimum 2 years related experience.