[customer experience] Process Analyst

Description

Job Summary: This Process Analyst will lead the mapping and documentation of complex processes, applying process improvement methodologies such as BPMN, Lean, and Six Sigma, and manage process governance. Key Highlights: 1. Lead the mapping and documentation of complex processes 2. Develop and apply process improvement methodologies 3. Act as an intermediary between customer service and technology Description: Do you identify with our challenge? You're just one step away! Review the requirements and join us! * Bachelor's degree in Production Engineering, Business Administration, or related fields; * Proficiency in Microsoft Office Suite; * Experience in process modeling using BPMN; * Knowledge of and experience applying the PDCA methodology; * Proficiency in Six Sigma methodologies. Your challenges as a Process Analyst will include: * Leading the mapping and documentation of complex processes, ensuring standardization and efficiency; * Developing and applying process improvement methodologies, implementing BPMN, Lean, and Six Sigma; * Managing process governance, monitoring compliance and adherence to guidelines; * Developing strategic plans for process optimization, proposing innovative solutions; * Analyzing customer service metrics, defining and tracking critical KPIs; * Facilitating advanced training sessions and workshops to promote continuous improvement knowledge; * Acting as an intermediary between customer service and technology, proposing integrated and innovative solutions. 2511260202401494174