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Job Summary: We are seeking a professional to handle delinquent customers, with a focus on negotiation, workflow management, and system updates, possessing persuasive communication skills and an analytical mindset. Key Highlights: 1. Efficient and empathetic customer service for credit recovery. 2. A dynamic environment focused on growth and overcoming challenges. 3. A culture that values collaboration, creativity, and continuous learning. Description: allu is a growing startup built by people who believe work drives our dreams and gives life purpose. Here, we do what is right—no matter the cost—and embrace a greater challenge: transforming how the world consumes. At allu, we believe real results must be visible. We recognize those who make things happen and value the impact of concrete deliverables. Because, in the end, achievement is about seeing effort take shape—and being celebrated for it. We are driven by excellence and speed, because only this way can great things cease to be the privilege of a few. Our mission is to impact 1 billion people with our subscription-based solutions. To achieve this, we make bold, rapid decisions—always focused on improving our customers’ lives. Here, every achievement has a name: real people making things happen. We seek people we can count on, support in their growth, and proudly call rangers. We look for analytical, honest individuals who bring lightness to the journey—because fun is part of the path here. Want to be part of something truly big—and learn A LOT alongside the most determined and passionate people? Then \#vemserallu! What You’ll Do Daily: * Handle delinquent customers to resolve and negotiate outstanding debts extrajudicially; * Monitor and manage the service workflow, ensuring efficient and empathetic engagement; * Update customer service systems and management tools to keep processes organized. What We Expect From You: * Clear and persuasive communication to interact effectively with diverse customer profiles; * Ability to adapt to various negotiation scenarios in credit recovery; * Strong writing skills, with experience drafting clear, structured strategic documents. * A dynamic and analytical mindset, consistently seeking efficient solutions. Therefore, we require you to have: * High energy and strong growth motivation—we’re constantly evolving and want someone who’ll join us on this journey; * Focus on challenges—we seek someone who sees obstacles as opportunities and has the grit to overcome them; * Availability to work onsite at our headquarters in Belo Horizonte/MG, where you’ll join an engaged and collaborative team. What You’ll Find at allu: * Flash Benefits of R$1\.540,00/month for groceries, restaurants, or food delivery—the amount is fixed regardless of holidays or month length. * Birthday Day Off to enjoy your special day. * Wellhub \| Gympass offering countless gyms, personal training, and wellness apps, starting from R$35.90\. * DuoGourmet \| Special discount on Duo. * Extended maternity and paternity leave—and a fantastic gift from our team! * Childcare allowance of up to R$300.00/month for children up to 2 years old. * Exclusive allu.ranger discount on electronics subscriptions. * Opportunity to become an investor in allu.invest under preferential terms! * Partnership Plan: possibility of becoming an allu shareholder. * Mobility Allowance via Flash card for greater daily flexibility. * Health and dental insurance—covering 50% of the monthly premium, no copay, and extendable to spouses and children. Our Belo Horizonte (MG) headquarters reflects allu’s culture! Four floors featuring a billiards table, beverages, manicure services, a convenience store for afternoon snacks, and a rooftop perfect for sunset meetings. We believe being together makes all the difference! Here, connection isn’t just talk—it’s lived experience. Our space is designed to strengthen belonging, drive collaboration, spark creativity, and foster genuine exchange. All while we build, grow, and revolutionize consumption—together! \#vemserallu 2512050202181906268
