APPOINTMENT BOOKING AGENT

Description

Job Summary: Professional responsible for handling inbound telephone and WhatsApp communications with patients, emphasizing excellence and human-centered care, including appointment scheduling, rescheduling, and information provision. Key Highlights: 1. Receptive service with a human-centered and excellence-oriented approach 2. Medical appointment scheduling and provision of information 3. Psychological, legal, social, financial, and nutritional support Responsibilities: * Handling inbound telephone and WhatsApp communications with patients, focusing on human-centered and excellence-oriented service; * Scheduling, canceling, and rescheduling appointments and examinations in the system; * Providing information regarding procedures, preparation instructions, schedules, physicians, and healthcare units; * Organizing medical schedules, considering health insurance rules and physicians' specific requirements; and other duties inherent to the position. Desired Qualifications: . Computer literacy: Completed high school education and basic Microsoft Office proficiency; Schedule: Monday to Friday, 9:00 AM to 5:00 PM, and one Saturday per month from 7:00 AM to 1:00 PM Benefits: * Transportation allowance * Meal allowance of R$ 25.00 per workday * Health and dental plan (Unimed) – enrollment available after 3 months * Araújo pharmacy network – enrollment available after 3 months * Wellhub (Gympass) – wellness program * Optum – (psychological, legal, social, financial, and nutritional support)