Telehealth Operator - Active

Description

Job Summary: Work with customer service and dynamism, transforming lives and creating amazing experiences at mais60. Key Highlights: 1. Handle telephone customer service, appointment scheduling, and consultation registration. 2. Register patients and ensure proper organization of appointments. 3. Record patient requests and relay them to clinic professionals. mais60 is a national reference in caring for elderly people, operating in rehabilitation, treatment, and disease prevention, delivering enhanced care for better health. If you enjoy working in customer service and consider yourself dynamic, we want you on our team! ✨ Join us to transform lives and create amazing experiences for our customers and colleagues! ✨ **Come make a difference in the lives of those who matter most!** ✨ Check out the challenges and responsibilities: * Provide telephone customer service to patients, delivering accurate information; * Schedule consultations with patients, as well as confirm or reschedule appointments; * Verify available time slots for consultations and record scheduled appointments; * Review and validate health insurance cards prior to scheduling; * Register new patients in the system; * Create tasks/requests in the system, prioritizing them according to urgency; * Ensure organization and up-to-date status of scheduled consultations; * Contact patients via WhatsApp; * Record patient requests in the internal system and relay them to clinic professionals; * And other duties related to this position; **For this position, the following competencies are required:** * Completed high school education; * Proficiency with Microsoft Office suite; **We offer you:** * Market-competitive remuneration; * Caju card for meals; * Unimed health insurance; * Odontoprev dental insurance; * Life insurance; * Transportation allowance; * Pharmacy partnership; * SESC partnership; * Professional development opportunities. **Working Hours:** * Monday to Friday, from **10:00 AM to 6:00 PM**, totaling 36 hours per week **Work Location:** * Rua Juiz de Fora, Santo Agostinho, 1268, Belo Horizonte \- Minas Gerais, 30180\-061, Brazil