Junior Support Analyst - Scheduling

Description

Job Summary: Maxtrack is seeking a Junior Support Analyst I to manage schedules, track field teams, and plan repair services to optimize logistics operations. Key Highlights: 1. Work with fleet management and vehicle tracking technology 2. Remote position with a 6x1 shift schedule 3. Focus on organization and communication to optimize services **About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We have maintained our innovative DNA since our founding in 1999, daily challenging ourselves to redefine our own limits and offering the market increasingly comprehensive, fast, and accurate solutions. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the Opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever thought about working on Latin America's most complete and innovative end\-to\-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 2:00 PM to 9:40 PM \- Home Office \- Monday to Saturday (6X1 Shift) **Job Responsibilities** * Organize and manage the technical team’s schedules, ensuring proper scheduling of installation, uninstallation, and tracker maintenance processes; * Track and monitor field teams, ensuring service delivery according to the defined schedule; * Identify the appropriate team for each service, considering location, availability, and technical specialization; * Assess demand against available resources, prioritizing services with lower operational cost; * Plan and direct repair and preventive maintenance services, mapping locations requiring technical support; * Align technicians’ schedules with customer availability, ensuring efficiency and clear communication throughout the process; * Control and record all services in the system, maintaining updated and accurate tracking of demands. **Requirements** * Intermediate knowledge of Excel; * Experience or aptitude in customer service; * Strong communication and organizational skills; * Ability to handle multiple simultaneous demands.