Internal Sales Representative

Description

Job Summary: Feiraminas is seeking a Digital Sales Representative to work as a fashion consultant on WhatsApp, responsible for sales, order management, and customer and store partner relationship management. Key Highlights: 1. Proactive customer service and sales on WhatsApp with a personal touch 2. End-to-end order management and delivery tracking 3. Relationship management with store partners and feedback for continuous improvement **Digital Sales Representative – Feiraminas Online WhatsApp Channel** Feiraminas is launching its online sales channel via WhatsApp, connecting the 30 pilot store partners with customers who wish to purchase fashion items with quality, convenience, and human-centered service. The Dedicated Sales Representative is the heart of this operation: she is the human face of the platform—the person the customer gets to know and trusts. She is not a customer support agent; she is a fashion consultant who sells with personality. **RESPONSIBILITIES:** **Customer Service and Sales** * Promptly and courteously receive and respond to customers via WhatsApp * Present catalog products tailored to each customer’s profile and needs * Use pre-written messages as a base, adapting them with a personal touch * Finalize orders, confirm payments, and record them in the control spreadsheet **Order Management** * Register all orders in the control system * Notify logistics for product picking and shipment * Track delivery status and proactively update customers * Coordinate exchanges and returns according to project policy **Store Partner Relationship Management** * Consult store partners regarding product availability and details when necessary * Relay customer feedback to the management team **Quality and Feedback** * Record customer complaints, compliments, and suggestions * Attend weekly alignment meetings with the team * Contribute ideas to improve customer service **IDEAL PROFILE** **Mandatory Requirements** * Prior sales experience (brick-and-mortar stores, WhatsApp, e-commerce, or similar) * Strong writing skills: clear communication, free of major errors, natural and friendly language * Familiarity with WhatsApp Business and mobile applications * Genuine interest in fashion, styling, and trends * Organizational skills: ability to manage multiple customers simultaneously without losing track * Proactivity: does not wait for customers to disengage—follows up and closes sales **Preferred Qualifications (Differentiators)** * Experience in online sales or digital customer service * Knowledge of women’s fashion, sizes, fabrics, and outfit coordination * Proficiency in taking and editing product photos and videos * Experience with spreadsheets (Google Sheets or Excel) * Resident of the Alípio de Melo neighborhood or nearby areas Employment Type: Full-time, CLT permanent contract Compensation: R$1.518,00 – R$2.000,00 per month Benefits: * Profit-sharing program * Transportation allowance Work Location: On-site