Operations Assistant (PCD)

Description

Job Summary: Join Grupo Zelo's team to provide customer service, quality control, and post-service follow-up. Key Highlights: 1. Caring for families with respect and excellence 2. Customer service and quality control 3. Experience in telemarketing and telephone support At **Grupo Zelo**, we believe in a greater purpose: caring for families. If you seek to join a team that values respect, excellence, and real impact on people's lives, become part of Brazil's largest company in this segment! **YOUR RESPONSIBILITIES** * Customer service; * Quality level monitoring and control; * Development and follow-up of post-service actions; * Evaluation of service quality; * Real-time monitoring of service processes; **REQUIREMENTS** * Completed high school education; * Proficiency in Microsoft Office suite; * Experience in telemarketing and telephone support **Availability to work on a 12x36 shift schedule, with openings available for both day and night shifts.** Minimum Education Level: High School (Secondary Education) * Family health plan * Transportation allowance * Meal/food card * Life insurance * Christmas card * Totalpass * Corporate University * Exclusive discount network * Health plan (Subject to regional availability)