Job Summary: The professional will welcome and assist guests in accordance with the brand's style, providing information and ensuring a unique and unforgettable experience. Key Highlights: 1. Opportunities for professional growth and continuous development 2. Inclusive work environment and personal appreciation 3. Purpose-driven work, creating memorable experiences for guests Accor is the global leader in hospitality, with over 5,600 hotels and 850,000 rooms across more than 110 countries. In Brazil, it operates well-known brands such as ibis, Mercure, Novotel, Pullman, and many others. Leveraging the strength of our teams and our diverse, holistic ecosystem of brands, experiences, and solutions, we are forging new paths to shape the future of hospitality—connecting cultures with sincere care. **- Heartist® Culture** Everything we do comes from the heart. We believe in human connections and authentic emotions. **- What We Offer** * **Professional Growth**: Training and development opportunities empower Heartists® to take ownership of their professional growth. * **Inclusive Environment**: Accor provides equal opportunities and encourages Heartists® to bring their personality, culture, background, and religion to the team. * **Purpose-Driven Work**: Seize opportunities to create memorable experiences for our guests and make a positive, sustainable impact. * **Personal Appreciation**: All Heartists® should enjoy their journey with us and know that we are committed to ensuring they feel valued for their contribution to the Group. Join us and become a Heartist®! Job Description **Objective:** Welcome and assist guests in accordance with the brand’s service standards. Provide various information based on guest needs and essential departmental practices. Place guests at the “heart” of everything performed to deliver them a unique and unforgettable experience, aligned with Accor’s Service Culture. **Responsibilities and Duties:** **Responsibilities and Duties:** * Process reservations and assist guests via system, email, and telephone. * Welcome guests according to brand standards, providing information and support. * Perform check-in and check-out procedures, verify identification documents and reservations, and comply with accommodation regulations. * Serve as the liaison between guests and other hotel departments, forwarding requests and resolving issues. * Monitor room availability and prevent discrepancies between reservations and occupancy. * Process payments, issue invoices, perform cash closing and cash control. * Promote loyalty programs and provide differentiated service to regular customers. * Maintain front desk organization, adhere to internal procedures, and support other departments when required. Qualifications: **Minimum Requirements:** * High school diploma; * Proficiency in Microsoft Office; * Intermediate English. **Preferred Qualifications:** * Bachelor’s degree in Hospitality, Tourism, or related fields; * Customer service and telephone support experience; * Advanced English and intermediate Spanish; * Relevant work experience. **Details:** * 12x36 shift schedule Employment Type: Full-time CLT Compensation: R$1,518.00 – R$2,443.90 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
