Job Summary: The professional will provide technical support, diagnose and resolve issues, configure equipment and software, perform preventive maintenance, and manage user accounts. Key Highlights: 1. IT user technical support 2. Hardware and software problem diagnosis and resolution 3. Preventive maintenance of equipment and systems We build successful digital businesses through deep customer experience immersion and agile delivery throughout the entire process of creating and evolving digital services and products. We are passionate about technology and great experiences, energized by change, and driven by people. Are you ready to join our digital ecosystem? Come be a Squader! **Your Responsibilities** ------------------------ * Provide IT technical support to users via phone, email, chat, or in person. * Diagnose and resolve hardware, software, and network issues. * Configure and install equipment and software, including updates and patches. * Perform preventive maintenance on IT equipment and systems. * Manage user accounts and permissions. * Monitor and report IT issues, and collaborate with other IT team members to resolve them. * Assist in system administration tasks such as backups and data recovery. **Requirements** ---------------------- ... * Basic knowledge of operating systems (Windows, macOS, Linux) * Fundamental understanding of networking (TCP/IP, DNS, DHCP) * Problem-solving and debugging skills * Familiarity with remote support tools (TeamViewer, AnyDesk, Remote Desktop) * Familiarity with productivity software (Microsoft Office, Google Workspace) * Familiarity with data backup and restoration techniques. * Knowledge of ticket management software * Experience with operating systems; * Experience providing user support; ### ***Working Hours: 7:00 AM to 4:00 PM — Estoril neighborhood*** **For a positive and evolutionary journey** ------------------------------------------------- * Physical health care: Medical and dental assistance * Prudential life insurance * Mental health matters too: Partnership with PlenaVi and A&M for individual psychotherapy sessions; * Eating well makes a difference: Meal or food allowance; * Exercise is essential for daily wellbeing: Wellhub (formerly Gympass); * Extended paternity and maternity leave; * Further development: Partnerships with educational institutions and language schools; * Birthday day off; * Enjoy your free time: Benefits club offering various partnerships and exclusive discounts across wellness, education, languages, gastronomy, services, and products; * SQ MATCH: Our talent referral program where you’re rewarded for every referred candidate who gets hired; * Participation in internal communities: Support throughout your journey, experience sharing, study groups, and learning paths; * Annual Profit Sharing: Based on company performance results * One-on-one meetings: Alignment of career expectations and goals, open exchange, safe space; * Interaction among colleagues: Regular internal events; **Why become a Squader?** --------------------------- * **Global presence:** We have Squaders across Brazil and abroad, working on high-profile client projects with global impact. We already run projects in the US, Canada, and South Africa. * **Anywhere office:** Our work model is anywhere office, though some projects may be hybrid or on-site (see job description). You’ll have autonomy to align your schedule with your leader, balancing your personal routine and project deliverables. * **Growth-friendly environment:** We foster a collaborative, highly learning-oriented environment that values people’s training and development. * **Continuous growth:** We are consolidating as one of Brazil’s top 5 digital consulting firms. * **Career pathways:** Your professional journey will be co-created with an engaged leadership team, offering opportunities to move across projects, roles, and business units within the SQUADRA ecosystem. * **People-first culture:** Digital is our core, but none of it would be possible without our people. Thus, our focus is on crafting a positive, memorable, and human-centered journey for all Squaders.